Plugin request

[jenova]

Greetings!

Is it possible to create fop2 plugin which will allow to change agent's penalty in a particular queue? It is very useful feature allowing manual queue load balancing when needed.
I would be willing to pay for such plugin.

[nicolas]

You can already do that without a specific plugin, you need to uncomment the proper section in /var/www/html/fop2/js/presence.js and define how you would like to name the panalties.

var queuePenalties = new Object();
queuePenalties['Low'] = 2;
queuePenalties['Medium'] = 1;
queuePenalties['High'] = 0;

[jenova]

Thanks for info! I've somehow missed it in the official documentation.
It seems logical to make it a part of settings menu in admin web-interface of fop2 like presence options and etc. Would make it a bit more user-friendly.

[jenova]

Hi Nicolas! What kind of permissions user have to have in order to use penalties function?