Don't work button pickup

[Aida Fernández]

Hello,

I have a problem with fop2. We can't pickup the calls with the button pickup. The user has the permission pickup. Also in the FreePBX is configured in the Asterisk Dial Options Tt.

Can you help me?

FOP2 - Version 2.30.00

Thanks for everything.

Aida.

[Aida Fernández]

Hi,

Could you see the issue? I'm waiting for the reply.

Thanks,
Aida Fernández

[nicolas]

Can you pickup with *8? If your extension is not configured in the same pickup group in asterisk configuration, then action will fail. Perhaps your extensions are not in the same pickup group in your asterisk config.