tagQueueCalls

[AlexRS]

@admin, please help us!) Im not the only one who cant get this work!)

[AlexRS]

Aterisk UPGRADE

--- Functionality changes from Asterisk 11 to Asterisk 12 --------------------

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• The configuration options eventwhencalled and eventmemberstatus have been
  removed. As a result, the AMI events QueueMemberStatus, AgentCalled,
  AgentConnect, AgentComplete, AgentDump, and AgentRingNoAnswer will always be
  sent. The "Variable" fields will also no longer exist on the Agent* events.
  These events can be filtered out from a connected AMI client using the
  eventfilter setting in manager.conf.

[nicolas]

In fop2.cfg you must have notify_on_connect=1

Best regards,

[AlexRS]

Now it works. May be you will add this to documentation?

how can I set tag per one queue and disable per another? Or set different tags for queues?

[AlexRS]

Please help me set different tags for different queues, if its possible. Or disable tagging for one queue.

[nicolas]

It is not possible to have different tags per queue. Maybe I can add that as an addition for a future release.

Best regards,

[nicolas]

Ok, I have updated the tagQueueCalls plugins and now you can set different tags per queue by creating sections in the Plugins config page. The section name should be the queue number/name. If the global section is left empty and you create a section for a particular queue, then you will have tags open for that particular queue and not the others, so you can control if you want tags disabled that way.

Upgrade the plugin to 1.0.5 to have that enabled. Only issue is that with the upgrade your current tags might not be preserved.

Best regards,

[AlexRS]

Thank you so much! Its really cool=)

[ctiefel]

Ok, we are having trouble with call tagging. Every now and then a user will be unable to tag their call they just completed. If they log out and then log back into FOP they have no issue going forward with tagging future calls. But this keeps happening to different people in the call center.

I did go in and make sure: notify_on_connect=1 was in the fop2.cfg. Originally it was notify_on_connect = 1.

Asterisk 13.9.1
FreePBX 13.0.190.20
FOP2 Manager 1.1.6
FOP2 2.31.08

They are using Chrome for FOP.

[nicolas]

I made an update of the plugin.. there was a repeated div id on the generated html.. that might end up giving odd results when filling html content dynamically. Try to upgrade , maybe, just maybe, it will help with this issue.

Best regards,

[btraveler747]

Having an issue where the tag queue call plugin is updating the ENTERQUEUE time for call center stats 2. This is making avg wait time have negative values.
FreePBX 15.0.17.53
Asterisk 13.38.2
FOP2 2.31.30
Tag Queue Calls 1.0.8
Asternic Call Center Stats 2 2.2.4

Best regards,