LLamadas en espera en la cola de fop2
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Buenas dia……
De forma errática aparecen llamadas en espera de ser atendidas en la cola del fop2 de la supervisora del Call, ver imagen adjunta.
Esto ocurrió siempre y de forma muy errática, hace unos tres meses aparece entre 4 o5 veces al mes.
Eliminamos esas llamadas efectuando un reload de Manager Panel.
Esas llamadas no se presentan (es decir sonando) en ninguno de los agentes logueados.
Agradecería vuestros comentarios a los fines de superar este tema. -
Estou com o mesmo problema!
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