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FOP2 Community Forum

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  3. No callerid for incoming active lines in extensions overview

No callerid for incoming active lines in extensions overview

Scheduled Pinned Locked Moved Support
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  • D
    D
    dtryba
    wrote on last edited by
    #1

    Incoming calls are routed through a Queue. If the call is still in rining status, the Queue is showing the callername and callerid. The ringing extensions only show a ringing icon for a line. On the display of the phone the correct callername and callerid are displayed. A popup with the correct information (from the visualphone book) is shown.

    When the extension pickups the call, callerid/name can't be found in FOP anymore. The extension is a realtime member (mysql).

    System: Debian/Lenny
    fop2: 2.11
    asterisk: 1.6.2.13

    AMI show the correct callerid/name for ringing extension:

    Event: Join
    Privilege: call,all
    Channel: SIP/vorderingentrunk-00000694
    CallerIDNum: 0402938661
    CallerIDName: test 0247111380 Daniel
    Queue: test
    Position: 1
    Count: 1
    Uniqueid: 1297687204.14501
    
    Event: AgentCalled
    Privilege: agent,all
    Queue: test
    AgentCalled: SIP/sip09
    AgentName: SIP/sip09
    ChannelCalling: SIP/vorderingentrunk-00000694
    DestinationChannel: SIP/sip09-00000695
    CallerIDNum: 0402938661
    CallerIDName: test 0247111380 Daniel
    Context: macro-dbextensions
    
    Extension: s
    Priority: 3
    Uniqueid: 1297687204.14501
    Event: Newstate
    Privilege: call,all
    Channel: SIP/vorderingentrunk-00000694
    ChannelState: 6
    ChannelStateDesc: Up
    CallerIDNum: 0402938661
    CallerIDName: test 0247111380 Daniel
    Uniqueid: 1297687204.14501
    
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    • N
      N
      nicolas
      wrote on last edited by
      #2

      Did you set privacy for the button configuration ? If so, disable it.

      1 Reply Last reply
      0
      • D
        D
        dtryba
        wrote on last edited by
        #3

        Yes I did set privacy, classic face palm.

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