Channel pickup from queue
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It is not possible to change asterisk application behaviour using AMI. However, if you use fop2 to pickup calls , an extra event will be posted in queue_log "NOTABANDON". Asternic Call Center Stats Pro can interpret this and will not count those calls as abandoned.
However, you must understand that if you pick up a call from a queue, from the app_queue perspective the call was indeed abandoned (drop suddently from the queue without being served by an agent). The NOTABANDON is a trick/hack, as it will not count the real duration of the call.. this could be improved in the future, but it is quite difficult and perhaps not reliable to use only AMI events to try to fix this.
Best regards,
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