Is FOP2 Compatible with VoipNow ?

[jrecho]

Hi Nicolas first thank you for all your help Ias I told you I opened a ticket with VoipNow and here it their response

Hello,

The peers are kept in the mysql database and are handled by kamailio not asterisk, so it will not work.

Best regards,
Razvan Lixandru – Unix/Linux Support Engineer
(IT/TS) Technical Support
Rack-Soft SRL

[ezytel]

Hi guys,

I'm running VoipNow in an HA array and already have FOP2 working on the system, except for the MySQL requirements like the dialpad etc.

In order to activate these features, I contacted 4PSA, and their response floored me! They said ...

"If you perform any of these changes to the VoipNow server, we will no longer be able to support it, sorry."

What an arrogant and astonishing response! These are MY servers, and I've paid them nearly $2000USD in recent months to buy unlimited licenses etc, and to then be told that installing FOP2 would see them refuse me support in future is outrageous.

So, the point of all this is to ask if it's possible to install FOP2 on a cPanel server running CentOS 5, and have it monitor my VoipNow servers as extra servers?

Here's hoping this is possible.

Kerry

[nicolas]

I do not know if every voipnow version uses kamailio or not. But to make things clear, currently FOP2 works with Asterisk via the AMI. It does not interact with kamailio or any other proxy or voip software than Asterisk itself.

With jrecho we were able to monitor activity, but he was not able to perform actions. And there is no solution to that as in that voipnow setup Asterisk does not know about the devices.. FOP2 says: originate a call from SIP/XXXX*YYYY (that is listed in the asterisk's sip peers list), but Asterisk responds that there is no such peer/device.

I will NOT add kamailio or specific product support like the one required by voipnow. If you are happy with monitoring, then it might work well, but do not expect actions to work at all. FOP2 can be run on a separate server running cpanel or whatever, and monitor external asterisk boxes. But you will have to configure the buttons manually.

If voipnow provides a way to originate calls using the Asterisk Manager, and they document exactly how to do that, then I might consider adding support for it, or maybe I do not have to touch anything but just configure the buttons correctly.

I am sorry, but FOP2 is a $40 product advertised to work with Asterisk. It is not a $999 product advertised to work with Kamailio.

On the bright side, I wrote automatic configuration scripts for freepbx, thirdlane, and some others Asterisk GUI's that I do not remember their names. And I will be writing a FreePBX module to configure users and permissions for FOP2. And I am updating FOP2 so it can be integrated and used as an Agent console for Asternic Call Center Stats or any other Asterisk software. It is an experimental API but it works, so developers will be able to integrate it with their products.

Best regards,

[jrecho]

Thanks or the answer but I am sorry I am more confused. We got it installed and I can see what each extension is doing but Nicolas and I could not get any action to work.

We have plenty of servers available can you please tell me hoe you got actions to work ???.

Thanks again

[nicolas]

I am sorry, I cannot tell you how to make actions work with that. 4psa might be able to tell you, not me.

As per your post, they say is that it is NOT possible. They said that, not me. It is not that voipnow is broken, but that they are not using plain Asterisk but a hybrid Kamailio and Asterisk config.

If voipnow tells you how to originate a call or redirect a call using AMI, then copy that reply/documentation here in the forums and I will see how to configure fop2 buttons to work. If they say that it is impossible to do that using AMI, then fop2 will never work for performing actions on that setup. It is not a question on device names, it is a question on what software is driving/controlling the calls. In your setup is kamailio, not Asterisk. As to why Asterisk lists peers globally, display AMI events but cannot originate a call or list individual peers, it is again a matter of 4psa/voipnow and not fop2.

AMI = Asterisk Manager Interface

Best regards,

[ezytel]

Hi Nicolás,

I'll take the time to ask the guys at 4PSA about the Asterisk/AMI issue, and will post their response. It would certainly be good if we could get this happening. And your willingness to consider acommodating us is greatly appreciated.

And you're right about the make-up of VoipNow. It is indeed a hybrid of Kamailio and Asterisk, and somehow, the guys at 4PSA have a very powerful system that works very, very well. But for all its power, it has some serious restrictions, and sadly, this is one of them.

Oh well, swings and roundabouts, as they say ...

Kerry

[jrecho]

I got the answer now all we need is for Nicolas to tell us how to make this work

The AMI requests to VoipNow have to be done trough voipnowcallapid on port 1234, not directly to asterisk.

An originate action should look like this for a local call:

Channel: SIP/0003002
Context: from-internal
Exten: 0024001
Priority: 1
Callerid: whetever<1234567>
Timeout: 25000
Async: 1
ActionID: 8d40accfbdc287025398

The caller is 0003002 and the callee is 0024001.

For an external call it should look like this:

Channel: SIP/0003*002
Context: from-internal
Exten: 08040
Priority: 1
Callerid: whetever<1234567>
Timeout: 25000
Async: 1
ActionID: 8d40accfbdc287025398

[jrecho]

I did do what they said
The user name is admin and the password is whatever you set the admin password to in it is setup in the interface in Unified Communications -> System Preferences -> CallAPI.

[root@as3 fop2]# /usr/local/fop2/fop2_server --test
Flash Operator Panel 2 - No valid license found. Demo Mode
Connection to manager OK!

but now I see nothing no events to actions

[jrecho]

Actions only works once and after they are ignored until I restart the service fop2. Can you please help.

Thank you for everything. And congrats on the Award you deserve it.

[jrecho]

Did anyone figure how to make it work ??

[nicolas]

it is not compatible.