FOP2 users and FPBX with AMPEXTENSIONS=deviceanduser
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Hi, i'm trying to integrate FOP2 with my call center. We have an asterisk-based callcenter.
I'm in the need to use AMPEXTENSIONS=deviceanduser in freepbx because i need to let the users arrive and use the first seat available to make outbound calls.
Outbound calls are generated with Originate through a custom script for click2call.
I saw that FOP2 is not able to check - if "deviceanduser" mode is set - what the real SIP device of the user logged in to FOP2.In my script, i use this simple thing:
database get AMPUSER/$userid device
this will return the device for the current user and i use that to Originate. This is working fine. Is there a way to obtain the same results with FOP2
I want like to let FOP2 user's buttons correspond to FPBX users. So is possible to monitor callcenter from FOP2.
Thankyou
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FOP2 supports device and user mode, and it works fine.
What it does not work fine is FreePBX that comes with a broken .agi script for when you log users in or out.
FOP2 relies on the Asterisk Manager, the .agi script fires an UserEvent that fop2 intercepts to know if a user is logged in or out, and the device it was logged into. But the .agi does not work on recent asterisk versions, I think it only works in asterisk 1.4
This was discussed several times in this forum, you can search for them and find soulutions:
there are several more posts about it..
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