Pickup call from Parked calls

[frank]

I'm having the same issue with 2.26. Has there been any resolution?

When looking at asterisk's console, I see absolutely no activity when hitting the pickup call button on a parked call.

[nicolas]

To troubleshoot you have to start fop2 in debug mode level 15

service fop2 stop
cd /usr/local/fop2
script capture.log
./fop2_server -X 15
(try to pickup a call)
ctrl-C
exit
service fop2 start

At that point you have the capture.log file to look for, search for "pickup" and any command/event that appears after that.

Best regards,

[frank]

Is there any way to see more detail?

I have it working when the calls is parked by one method and not when parked by another.

I see the console sending the pickupActive command in both cases. In both cases, I see the daemon sending the confirmParkChannel action to the PBX. In both cases, the PBX responds with identical output, yet in the scenario that doesn't work, it simply stops there. The daemon never sends the Redirect action to the PBX.

[nicolas]

Is there any way to see more detail?

I have it working when the calls is parked by one method and not when parked by another.

I see the console sending the pickupActive command in both cases. In both cases, I see the daemon sending the confirmParkChannel action to the PBX. In both cases, the PBX responds with identical output, yet in the scenario that doesn't work, it simply stops there. The daemon never sends the Redirect action to the PBX.

What fop2 version are you using? As I said before, version 2.27 has a simplified call pickup way for parked calls (by dialing the parking lot number(!) instead of trying to redirect the parked channel).

[frank]

What fop2 version are you using? As I said before, version 2.27 has a simplified call pickup way for parked calls (by dialing the parking lot number(!) instead of trying to redirect the parked channel).

I'm running 2.26 as this is meant for a production environment and I was worried about 2.27's stability after reading the beta's release notes. Is it your opinion that the html5 issues you mentioned are not likely to affect users in a prod environment?

[nicolas]

[quote]What fop2 version are you using? As I said before, version 2.27 has a simplified call pickup way for parked calls (by dialing the parking lot number(!) instead of trying to redirect the parked channel).

I'm running 2.26 as this is meant for a production environment and I was worried about 2.27's stability after reading the beta's release notes. Is it your opinion that the html5 issues you mentioned are not likely to affect users in a prod environment?[/quote]

I think 2.27 is stable for production. If I where you I would try and see if your park pickup gots resolved

http://download.fop2.com/fop2-2.27j-centos-i386.tgz
http://download.fop2.com/fop2-2.27j-centos-x86_64.tgz

[frank]

Has the method for picking up parked calls changed in 2.27? I no longer even get a context menu when clicking on the line icon of a parked call. I tried the pickup button in the action toolbar, but that did nothing.

[nicolas]

edit /var/www/html/fop2/js/presence.js and set enableDragTransfer=false, then shift-reload the fop2 page.

[frank]

edit /var/www/html/fop2/js/presence.js and set enableDragTransfer=false, then shift-reload the fop2 page.

It's already set to false. I tested in safari, chrome and firefox and I can't get the context menu to work, but only for the parking lot box. It works everywhere else.

[nicolas]

[quote]edit /var/www/html/fop2/js/presence.js and set enableDragTransfer=false, then shift-reload the fop2 page.

It's already set to false. I tested in safari, chrome and firefox and I can't get the context menu to work, but only for the parking lot box. It works everywhere else.[/quote]

Do you have "pickup" permissions set for your user? I am online at the live help if you want to chat.

[frank]

For posterity's sake, the solution was to upgrade to the 2.27j beta version.