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FOP2 Community Forum

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  3. Transfer Calls not working after FreePBX upgrade

Transfer Calls not working after FreePBX upgrade

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  • M
    M
    mjsouth
    wrote on last edited by
    #1

    My FreePBX server was a few versions behind, so I updated it. It all went very smooth, but now FOP won't transfer calls. I upgraded to 2.28, erased the management module from FreePBX. (love the web based config) It functions well, I feel like there is a disconnect between FOP and Asterisk that I can't put my finger on. The config files all have transfers turned on, as I have read older threads with similar problems.

    I also upgraded Asterisk to version 13. Not sure if that caused some of the problems.

    What can I do to debug this problem?

    1 Reply Last reply
    0
    • F
      F
      filippov
      wrote on last edited by
      #2

      Same problem for me. Asterisk 12.6.1 FreePBX 12.0.13 Ubuntu 14.10 FOP 2.28. Not working transfer (blind and attended) and no sound (and not working mic) in 'listen&whisper' mode for conference (the button listen and 'listen&whisper' are working).

      1 Reply Last reply
      0
      • N
        N
        nicolas
        wrote on last edited by
        #3

        FOP 2.29 will address some changes in Asterisk 12 and 13. It is available for download, but in beta.

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        • F
          F
          FreerPBXer
          wrote on last edited by
          #4

          You can roll back to Asterisk 11 by running asterisk-version-switch and choosing 11. I just did that after having this problem and the buttons started working.

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          0
          • F
            F
            filippov
            wrote on last edited by
            #5

            OK, pls give me URL to FOP 2.29 Beta (Debian/Ubuntu x64). And what to do with the activation code.
            I have the key to 2.27. Two weeks ago I bought a key for upgrade to 2.28 (on main page fop2.com claimed that supported Asterisk 12).
            How to deal with the new version 2.29?

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            • N
              N
              nicolas
              wrote on last edited by
              #6

              http://download.fop2.com/fop2-2.29-debian-x86_64.tgz

              Just download, extract and run make. The license will upgrade itself, you are free to upgrade for ONE year after purchase.

              1 Reply Last reply
              0
              • S
                S
                svan
                wrote on last edited by
                #7

                Hi, I'm having the same issue: call transfer and pickup do not work with fop2 2.28 and FreePBX 12. However after upgrading to 2.29 beta (the CentOS version, I get the following error when running "/usr/local/fop2/fop2_server --test":

                Flash Operator Panel 2 - White Label Version.
                unable to initialize libusb: -99
                Flash Operator Panel 2 - Valid License (7)

                ERROR 1102 (42000) at line 1: Incorrect database name ''
                ERROR 1102 (42000) at line 1: Incorrect database name ''
                Connection to manager OK!

                And no buttons display in fop2.
                Any ideas?

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                • N
                  N
                  nicolas
                  wrote on last edited by
                  #8

                  Hi Svan,

                  Try editing /usr/local/fop2/autoconfig-users.sh and remove the caret from the AMPDBNAME, AMPDBUSER and AMPDBPASS variables, so it looks like this (at the top of the file).

                  if [ -e /etc/freepbx.conf ]; then
                  DBNAME=`cat /etc/freepbx.conf | sed 's/ //g' | grep AMPDBNAME | cut -d= -f2 | tail -n1`
                  DBUSER=`cat /etc/freepbx.conf | sed 's/ //g' | grep AMPDBUSER | cut -d= -f2 | tail -n1`
                  DBPASSLINE=`cat /etc/freepbx.conf | grep AMPDBPASS | tail -n1`
                  

                  Then do the same in autoconfig-buttons.sh

                  To test it out, run the script in the command line and inspect the ouptut

                  [fixed]
                  /usr/local/fop2/autoconfig-users.sh
                  [/fixed]

                  Best regards,

                  1 Reply Last reply
                  0
                  • S
                    S
                    svan
                    wrote on last edited by
                    #9

                    The autoconfig-users runs fine, but the autoconfig-buttons doesn't:

                    ./autoconfig-buttons.sh
                    # Problem connecting to mysql
                    
                    ! Cannot connect to Fo2 Manager database
                    

                    This is what it looks like now:

                    if [ -e /etc/freepbx.conf ]; then
                    DBNAME=`cat /etc/freepbx.conf | sed 's/ //g' | grep AMPDBNAME | cut -d= -f2 | tail -n1`
                    DBUSER=`cat /etc/freepbx.conf | sed 's/ //g' | grep AMPDBUSER | cut -d= -f2 | tail -n1`
                    DBPASSLINE=`cat /etc/freepbx.conf | grep AMPDBPASS | tail -n1`
                    DBSTRIP=`echo $DBPASSLINE | cut -d= -f1`
                    DBPASS=`echo $DBPASSLINE | sed "s/$DBSTRIP=//g"`
                    DBHOST=`cat /etc/freepbx.conf | sed 's/ //g' | grep ^AMPDBHOST | cut -d= -f2 | tail -n1`
                    
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                    • N
                      N
                      nicolas
                      wrote on last edited by
                      #10

                      Can you send me privately your /etc/freepbx.conf file ? Or please contact me via the live help. I am online now.

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                      • F
                        F
                        filippov
                        wrote on last edited by
                        #11

                        Hello, transfer is now working, but no sound in listen/whisper mode. If cal to 555 (freepbx spy channel) + number extension - all good.

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                        • N
                          N
                          nicolas
                          wrote on last edited by
                          #12

                          asterisk -rx "core show channels concise"

                          When you are listening to a call, look for the chanspy session and the parameter delimiter, is it a comma or a pipe, if a pipe, in fop2.cfg set force_parameter_delimiter=','

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                          • F
                            F
                            filippov
                            wrote on last edited by
                            #13

                            All the same, there is no sound. Output for asterisk -rx "core show channels concise" with and without force_parameter_delimiter=','

                            DAHDI/pseudo-922601214!default!s!1!Rsrvd!(None)!!!!!3!47!!1418758260.206057
                            DAHDI/i2/889658064166-31d!from-internal!STARTMEETME!4!Up!MeetMe!201,oTMr,!89658064166!!!3!30!!1418758277.206075
                            DAHDI/pseudo-2103507193!default!s!1!Rsrvd!(None)!!!!!3!47!!1418758260.206059
                            DAHDI/i2/88162280360-31c!from-internal!STARTMEETME!4!Up!MeetMe!201,oTMr,!88162280360!1418758252.206045!1418758252.206045!3!56!!1418758252.206045
                            SIP/1002-00000317!from-internal-increase-vol!!1!Up!ChanSpy!CONFERENCE/201,dq!1002!!!3!12!!1418758295.206085
                            
                            1 Reply Last reply
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                            • N
                              N
                              nicolas
                              wrote on last edited by
                              #14

                              You cannot spy on conferences? Only extensions. If you want to hear a conference, just join it.

                              Best regards,

                              1 Reply Last reply
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                              • F
                                F
                                filippov
                                wrote on last edited by
                                #15

                                No sounds in spy mode (listen / whisper) only in conferences. Button listen / whisper work well with other internal numbers. If i call 555 + number conference sounds is good, but it is inconvenient for the user.

                                1 Reply Last reply
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                                • N
                                  N
                                  nicolas
                                  wrote on last edited by
                                  #16

                                  You cannot spy on a conference in fop2, you can join the conference and listen in (same effect).

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                                  • F
                                    F
                                    filippov
                                    wrote on last edited by
                                    #17

                                    About spy in conference understand.
                                    I have error with blind transfer from user in queues to conference - after transfer incoming call to conference, sip line of user form queues is not released. The line of user remains busy until incoming call not complet.

                                    1 Reply Last reply
                                    0
                                    • N
                                      N
                                      nicolas
                                      wrote on last edited by
                                      #18

                                      I am not sure if I understand correctly the "flow" of the problem. Not sure who are you transferring nor how into the conference?

                                      A line being busy after a transfer is made, and remaining busy until the transferred call finishes, is a classic asterisk "feature" when using Local/xxxx@yyyy/n channels. It is not a FOP2 problem, is a byproduct of /n in a Local channel inside Asterisk, and as such, cannot be fixed within FOP2, nor it is a FOP2 bug.

                                      However, I am not sure if your description of the problem has to do with that or not.

                                      Best regards,

                                      1 Reply Last reply
                                      0
                                      • F
                                        F
                                        filippov
                                        wrote on last edited by
                                        #19

                                        Incomming call (from dahdi) -> direct to SIP extension -> blind transfer to conference = all ok - external call in conference and SIP extension line released.

                                        Incomming call (from dahdi) -> queue -> SIP extension -> blind transfer to conference = problem - external call in conference but SIP extension not released line.

                                        Screen in attach.

                                        1 Reply Last reply
                                        0
                                        • N
                                          N
                                          nicolas
                                          wrote on last edited by
                                          #20

                                          Your description fits almost exactly on the case I described above. How do your queue members look like? Are you using Local/xxx@yyy/n devices?

                                          asterisk -rx "queue show"

                                          Best regards,

                                          1 Reply Last reply
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