Presence status not updating.

[chrisgg]

Hello,

I searched as best as I could but could not find my solution. We run the latest fop2 and use the presence dropdown to set DND/Available.

The function is working as intended, the agent gets no calls when set DND, however no one else logged into fop2 can see their status icon change when they set it. The agents have to refresh the page entirely to see the icon change.

Is there no real time icon change functionality so that everyone knows the other extensions statuses?

[nicolas]

Hi,

You need to have the "user" permission in /etc/asterisk/manager.conf read and write lines. If you use trixbox, you must use "all" as asterisk in trixbox is buggy.

Without proper permissions in /etc/asterisk/manager.conf you will have partial features/functions. If you only permit connections from localhost, you are safe to add "all" to avoid issues.

Best regards,

[chrisgg]

Nicolas,

I already have read = all write = all in my manager.conf. Any other ideas?

[chrisgg]

I must also tell you, when I change my status on my window, the icon doesnt change for me either.

From Available to DND, I have to refresh the browser to see the updated icon. And back to Available.

[chrisgg]

And of course after 3 hours of fiddling around, I figured it out. sorta.
It was the event_mask= in fop2.cfg. Can you tell me which name is for the fop2 presence events?

I have agent,call,command,system,user,dialplan. Is there any downfall to leaving event_mask commented?

On an unrelated topic, sorry. The chome extension will not let an extension log in if he is part of a context button group. I can login if I am not part of context and just a regular login. Is there any fix for that?

[nicolas]

Hi Chris,

event_mask in fop2.cfg is commented by default. It is there only for really big setups where you have too many manager events. But if you use asterisk 1.8 is much better to use eventfilter in manager.conf than the event_mask setting, as it is much more granular (event_mask as it should be from the start).

So there is no problem leaving that commented, if you want to reduce manager load with asterisk 1.8 and above, look at this blog post:

http://www.fop2.com/blog/make-fop2-snap ... ventfilter

Regarding the Chrome extensions, it does not support panel contexts yet. I will add support for it for the next release.

Best regards,