Problems playing or downloading vm messages and recordings

[rivernetworks]

We have several systems that we use FOP2 on. One of our systems is having problems playing or downloading vm messages and recorded calls.

When you try to play a message the play button does not seem to respond and the download button loads a message that says "no way"

I read your blog on this subject.
http://www.fop2.com/blog/trixbox-php-sessions-and-fop2

but this system does not seem to have memchache installed so I am not certain where to start.

We use Asterisknow with Freepbx
Asterisk 1.8.11-cert9
PHP 5.1.6
fop2_server version 2.26

I followed the steps on one of your other posts about setting up a debug however I do not see any output when I try to play or download the recorded messages.

service fop2 stop
cd /usr/local/fop2
script capture.log
/usr/local/fop2/fop2_server -X 15

(perform actions)

ctrl-C
exit

I appologize I am new to asterisk and fop2. I would be glad to provide any additional information you might need to help.

Thak you

[nicolas]

Take a look at your apache error_log file to see if there are session problems, the log file is usually located in:

/var/log/httpd/error_log

or

/var/log/httpd/ssl_error_log

Does the phonebook works/opens? This will also give you a hint about php sessions. finally, be sure to disable selinux, you can try with:

setenforce 0
service httpd restart

Best regards,

[rivernetworks]

Thanks for your response. I realy appriciate yur help!

looking at the apache logs (/var/log/httpd/error_log) I am not seeing much.

[Tue Dec 18 22:13:07 2012] [notice] caught SIGTERM, shutting down
[Tue Dec 18 22:13:07 2012] [notice] suEXEC mechanism enabled (wrapper: /usr/sbin
/suexec)
[Tue Dec 18 22:13:07 2012] [notice] Digest: generating secret for digest authent
ication ...
[Tue Dec 18 22:13:07 2012] [notice] Digest: done
[Tue Dec 18 22:13:07 2012] [notice] Apache/2.2.3 (CentOS) configured -- resuming
normal operations
[Tue Dec 18 22:15:03 2012] [error] [client x.x.x.x] File does not exist: /
var/www/html/rivernetworks/fop2-variablesGENERAL.txt, referer: http://X.X.X.X/rivernetworks/
[Tue Dec 18 22:16:09 2012] [error] [client x.x.x.x] File does not exist: /
var/www/html/rivernetworks/fop2-variablesGENERAL.txt, referer: http://X.X.X.X/rivernetworks/

You can see where I restarted it after running setenforce 0. The errors from what I gather from another post is normal if we are using the default listening port.

I am able to open the phone book and call history with no issues. I can view the recording record and it references the correct file and location (example:/var/spool/asterisk/monitor/fop2/2012-12-18/213_213_120123_1355850073.2396.wav)under "actions" of the record.

I am having the same problem when trying to play or download voicemail messages. The play button doesnt seem to do anything, and the download option loads a page that say "no way" when trying to load download.php

Is there anywhere else I should be looking for errors?

[nicolas]

The "no way" is because either a session variable vpath is not set (fop2.cfg voicemail_path) or if the recording is on an unusual location, check the download.php file itself and see in what point is failing (and the condition).

Best regards,

[rivernetworks]

Nicolas,

I'd like to purchase support, and schedule a day and time for us to chat live about this issue. Please provide your availability and pricing for support.

[nicolas]

Hi,

I am online at the live, you can contact me there if you want to do it now.