System doesn't work after upgrade

[NexusManagement]

I just purchased an additional 1yr maintenance upgrade, and preformed the 2.26 upgrade (from 2.20). When deploying this, neither the stock HTML configuration, nor my customized one (only showing queues, as that is the requirement here) show calls in the queues. This is running against an Asterisk 1.4.x system. I can see the FOP logging in correctly in the asterisk console output, and the manager user has the following read/write permissions. system,call,command,agent,user,originate

Any advice on how to proceed would be appreciated.

[nicolas]

Hi,

The latests FOP2 version requires the queue button definition to include an extension and context. If not, you will not see activity. If you use fop2 on a separate server as asterisk or multi server setups, the server parameter is also required. Example:

[QUEUE/1234]
type=queue
label=Some Name
extension=1234
context=from-queue

Try that and let me know.

Best regards,

[NexusManagement]

Thank you, we had actually discovered that a day or so after I created the post. Is there a way for the queue buttons to include the extension, but not have the extension displayed? The addition of the extension to the label on the queue button is cumbersome for my use case.

[nicolas]

There is a global setting, but that affects any button type, in presence.js noExtenInLabel=true

You might want to try, but I have never tried so use try at your own risk, to set the extension to  , something like

extension= 

It might work or not at all or break fop2 altogether.. you can test it out and let me know.

Best regards,