Transfers using FOP2 prompt for voicemail password!

[ericdered]

Hey
When a caller calls in and the operator uses FOP2 to transfer the call to an extension the caller hears the prompt to enter a password to listen to voicemail! This was a regular transfer not a transfer to voicemail. Its as if you were calling in to listen to your voicemail. This behavior only happens on 2 extensions and only using FOP2. if the operator uses the phone to transfer to these extensions using blind transfer it works correctly. Fop2 is using blind transfers as well. What is FOP2 doing differently? Originaly it was working correctly. How can i fix this?

-Eric

[nicolas]

Hi,

FOP2 does nothing but redirect the channel to the extension@context defined in the target button definition. After that is your asterisk dialplan that takes control. Either you have an incorrect extension@context in your button configuration, or your dialplan is not doing what you expect it to do. Did you configure buttons manually, or you use autoconfiguration for freepbx?

[ericdered]

I let FOP2 configure it automaticaly. The weird thing is we didnt make any changes to the sytem at all from when it was working to when it started not working. How can i check the button configuration?

[nicolas]

To see the configuration that fop2 uses run

/usr/local/fop2/autoconfig-buttons-freepbx.sh

Look at the "extension" and "context" parameters in every extension definition, when you transfer a call, the call will be redirected to that extension@context. Suppose that you have extension 100, the config in a default freepbx setup would be

[SIP/100]
type=extension
extension=100
context=from-internal

If you have something like *100 in extension instead, then the button is misconfigured.

Most probably you have an issue with your configuration/dialplan, but I cannot tell you where/how or why. Transfers from fop2 should work the same as transfer from the handset.