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FOP2 Community Forum

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  3. No Agents shown in queue

No Agents shown in queue

Scheduled Pinned Locked Moved Support
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  • P
    P
    Pta
    wrote on last edited by
    #1

    My fop2 installation didn't show the logged in agents. But when I press on the + in the upper right corner I will get a JSON list of the agents. Any hints?

    The button:

    [QUEUE/supportq]
    type=queue
    label=Support
    extension=125
    context=default
    

    The Json list (names replace due to privacy reasons, but it show the correct names):

    [ { "paused": "0", "state": "free", "loc": "Local/44@default", "queue": "QUEUE/SUPPORTQ^PBGPBX1", "pty": "0", "name":"Ford Prefect", "callstaken": "0" } ,{ "paused": "0", "state": "free", "loc": "Local/17@default", "queue": "QUEUE/SUPPORTQ^PBGPBX1", "pty": "0", "name":"Arthur Dent", "callstaken": "0" } ,{ "paused": "0", "state": "free", "loc": "Local/26@default", "queue": "QUEUE/SUPPORTQ^PBGPBX1", "pty": "0", "name":"Luke Skywalker", "callstaken": "3" } ,{ "paused": "0", "state": "free", "loc": "Local/50@default", "queue": "QUEUE/SUPPORTQ^PBGPBX1", "pty": "0", "name":"Guybrush Threepwood", "callstaken": "0" } ]
    

    An finally a picture of the issue:
    [url=http://www.directupload.net/file/d/3540/uroaife8_png.htm:1ne6n1fy]*http://s14.directupload.net/images/140221/temp/uroaife8.png*[/url:1ne6n1fy]

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    • N
      N
      nicolas
      wrote on last edited by
      #2

      It seems you upgraded FOP2 but are still loading the old html client with the 2.27 server. Either refresh your browser cache, or be sure to load the new html/js files. You do not give any background info on what version did you have, what distro, nor how did you perform the upgrade. So I cannot tell you exactly how to fix it. If you have a standard install and you upgrade a .tar.gz version with another .tar.gz, then just refresh the browser cache. If you upgraded an rpm version from a tgz version, then you most probably have to do some other work.

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      • P
        P
        Pta
        wrote on last edited by
        #3

        Indeed, the server was 2.27, the html part wasn't.

        Thank you very much.

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