Agent stuck in FOP2 Queue panel

[phoneguy797]

Using FOP2 panel with FreePBX...all has been going well but we now have an agent stuck as 'logged in' to the Queue panel.
Further, this agent shows as a 10-digit phone number (not one of our internal users), so I don't know how they initially got logged in.?.

We have since changed the parameter in the FreePBX for 'Dynamic Agents', to restrict it and only allow those agents in the Dynamic Agent list to logon (so that should prevent further remote logins, even though I don't know how they may have logged in remotely)

As far as the Queue goes, however, it IS operating properly, therefore it's not actually ringing this 'remote login' phone.
We have checked the membership in the Queue of FreePBX, and verified it only lists our Dynamic Agents (not the remote phone). We have rebooted the FreePBX, to see if that would 'Log Out' the remote phone...but it did not clear the remote login.

We have also Disabled and Re-enabled the FOP Module within FreePBX...but it did not clear the remote login.

So what can we do to flush that remote login phone from showing as Logged In to the Queue in FOP?

-phoneguy

[nicolas]

asterisk -rx "queue show"

Do you see that queue member there? IF so, you will also see it in fop2. To remove it, you must remove it from your queue, then fop2 will reflect the change. It is not something you do on fop2, the problem is in your asterisk queue, fop2 just shows you that you have it there.

You can remove queue member from fop2, or from the asterisk cli:

asterisk -rx "queue remove member XXX from YYY"

where XXX is the queue member and YYY your queue number.