Can't pick up parked call
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In that case, you will have to debug on the server side and see what happens. As the client is sending the command correctly.
service fop2 stop
cd /usr/local/fop2
script capture.log
./fop2_server -X 511
(at this point, you can log into fop2, and attempt to pickup a parked call)
ctrl-C
exit
service fop2 startNow you have a capture.log file to analyze, search for "pickupActive" and look anything that comes below that, you will need to see several lines/blocks on info. That will give an idea of what is going on and what could be wrong.
Best regards
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Thank you.
This is what I got. There is a lot more after that and don't know if it is relevant, so I attached a txt file containing more info.
The call is parked in slot 71. If I dial the number from fop, I can pick up the call fine.<= <msg data="7|pickupActive|park!PARK/DEFAULT!71|b10550dc42d736fc3540acba940e0a1e" ></msg>
-- PROCESS_FLASH_COMMAND origen 7 accion pickupActive destino park!PARK/DEFAULT!71 password b10550dc42d736fc3540acba940e0a1e
VALIDAR USUARIO 5318@GENERAL
validate password using key fOkvHyxGIxjt6Vaye2IctwNQqIBKGF
VALIDAR USUARIO 5318 OK con clave regular (192.168.1.253:50358)
Validation ok, have all permissions for all buttons (0) 7
It's blessed into class FOP2::Extension
PICKUP origin IAX2/5318 is defined!!!
++ GET SERVER for IAX2/5318 = localhost
127.0.0.1 -> Action: Originate
127.0.0.1 -> Channel: IAX2/5318
127.0.0.1 -> Exten: 71
127.0.0.1 -> Context: parkedcalls_1
127.0.0.1 -> CallerID: Johann Mobile <71>
127.0.0.1 -> Priority: 1
127.0.0.1 -> Async: True127.0.0.1 <- Response: Error
127.0.0.1 <- Message: Extension does not exist. -
The problem is that call origination is attempted on extension 71 for context parkedcalls_1. If you do not use multiple parking slots (parkplus module), then the correct context should be just "parkedcalls". So you will have to edit the mysql table fop2buttons by hand and change the context from parkedcalls_1 to parkedcalls. Something like this might work:
mysql -u root -p asterisk -e "UPDATE fop2buttons SET context='parkedcalls' WHERE context='parkedcalls_1'"Then restart FOP2 and try again.
Best regards,
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Hello, I have the exact same issue where I can transfer a call to a parking lot through the FOP2 GUI, however I cannot pickup the call through the GUI by clicking on the "Pickup Call" text when hovering over the parked call.
The difference is that I have the Parking Lot Pro module installed with 4 separate parking lots (30,40,50,60). If I dial 31,41 etc. it will pick up the call but not through the GUI and clicking on the call.
The above fix looks to be for people who do NOT have the Parking Lot Pro module installed, but what about those who do?
The strange thing is that in the explanation of the fix, it sounded like the default behavior was FOR the Parking Lot Pro module and it's multiple parking lots, however the functionality pre/post suggested fix does not correct the ability to pickup a call through the GUI.
Any suggestions?
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I have a similar issue of not being able to retrieve parked calls from the parking slots widget. It seems to work until I installed call history plugin. Then when calls are parked, the parking slot widget no longer updates to show the parked call, hence there is nothing to click on to get the pickup call option. I uninstall call history plugin and parking slots is working again. (Fop2 version 2.31.18, FreePBX 14.0.3.1, Asterisk 15.4.0)
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