Disable click and pickup call from queue?
-
-
remove the "pickup" permission for that user in the fop2 manager/admin.
Taking calls out of a queue using the manager or any other means will record the call as an ABANDONED call in the queue_log file. FOP2 will also add an extra log entry to discard that ABANDON when running reports on Asternic PRO. But as you notice, the call just 'disappears' from reports if taken out.
Best regards,
Hello! It looks like you're interested in this conversation, but you don't have an account yet.
Getting fed up of having to scroll through the same posts each visit? When you register for an account, you'll always come back to exactly where you were before, and choose to be notified of new replies (either via email, or push notification). You'll also be able to save bookmarks and upvote posts to show your appreciation to other community members.
With your input, this post could be even better 💗
Register Login