Queue pause from presence box - agents unpausing

[leemason]

Yes via the FOP2 GUI but also Asternic reports show the UNPAUSE. In addition the agents do still receive calls from the queue so even though I haven't actually see the output from asterisk "queue show" they are seen by Asterisk as unpaused.

I will see if I can do an asterisk "queue show" the next time this happens.

Lee

[nicolas]

Are you using the queuelogin plugin?

[leemason]

It's installed but we're not using it at the moment. But we do intend to start using it soon.

[nicolas]

You might have some application unpausing queue members. FOP2 does not do that automatically. Autowrapup plugin does that, so if you do not want automatic pause and unapause be sure to not use that plugin if you have it.

[leemason]

We did indeed have the auto-wrapup plugin installed and have now removed that temporarily to see if that makes any difference.

Thanks

Lee

[nicolas]

It will make a difference, the auto wrapup plugin will pause automatically after a call is finished, and unpause after a configured time (via plugins settings in the fop2 manager).

Best regards,

[leemason]

I think that fixed the issue that we were having.

Thanks

[mos33]

Observing changing the presence box is not changing the extension stats to "pause " inside queues. not that I removed the plugin "Presence Box DND Integration" and installed "Queue Pause from Presence box".

we need to pause the extension (not receiving calls via Queue from the presence drop down menu).

please help.

[rigper]

Queue Pause from Presence box .... esta vaina solamente la he visto funcionar desde Google Chrome

[Gixo]

We're having an issue where only 1 agent when selecting a presence option, shows as paused.
All the others are not showing on any reports. Are we missing anything?
Please advise

[nicolas]

The plugin has a configuration where you can set the channel names to pause. It defaults to pause SIP/XXX and Local/XXX@from-queue, you might need to modify that to suit your particular environment/setup. For example, if using PJSIP instead of SIP. Go to the FOP2 Manager, Plugins section and check the plugin configuration there.