Skip to content
  • Categories
  • Recent
  • Tags
  • Popular
  • World
  • Users
  • Groups
Skins
  • Light
  • Brite
  • Cerulean
  • Cosmo
  • Flatly
  • Journal
  • Litera
  • Lumen
  • Lux
  • Materia
  • Minty
  • Morph
  • Pulse
  • Sandstone
  • Simplex
  • Sketchy
  • Spacelab
  • United
  • Yeti
  • Zephyr
  • Dark
  • Cyborg
  • Darkly
  • Quartz
  • Slate
  • Solar
  • Superhero
  • Vapor

  • Default (No Skin)
  • No Skin
Collapse
Brand Logo

FOP2 Community Forum

  1. Home
  2. Support
  3. transfer + queue status

transfer + queue status

Scheduled Pinned Locked Moved Support
3 Posts 2 Posters 104 Views
  • Oldest to Newest
  • Newest to Oldest
  • Most Votes
Reply
  • Reply as topic
Log in to reply
This topic has been deleted. Only users with topic management privileges can see it.
  • A
    A
    AlexRS
    wrote on last edited by
    #1

    Hi! There is little issue with transfer and status in queue. When operator make transfer, his status in queue becomes green with timer. If nobody answer call, the call is returning back to operator. After this, operator may continue speaking, but his status is still green with timer. But he is busy.

    1 Reply Last reply
    0
    • N
      N
      nicolas
      wrote on last edited by
      #2

      after a transfer asterisk messes up big time... fop2 reacts to events, if there is no queue event when a call 'comes back' from a transfer, then fop2 won't see it either. Anyways, the timer thing is something that might need fixing, as if the call is trasnferred out and there is an event indicating that the agent became free, then timer should be reset. What transfer are you performing and from where? supervised transfer using fop2 ?

      1 Reply Last reply
      0
      • A
        A
        AlexRS
        wrote on last edited by
        #3

        It was supervised transfer. The strange - operator becoming green with speaking timer after pressing 'transfer' button...

        1 Reply Last reply
        0

        Hello! It looks like you're interested in this conversation, but you don't have an account yet.

        Getting fed up of having to scroll through the same posts each visit? When you register for an account, you'll always come back to exactly where you were before, and choose to be notified of new replies (either via email, or push notification). You'll also be able to save bookmarks and upvote posts to show your appreciation to other community members.

        With your input, this post could be even better 💗

        Register Login
        Reply
        • Reply as topic
        Log in to reply
        • Oldest to Newest
        • Newest to Oldest
        • Most Votes


        • Login

        • Don't have an account? Register

        • Login or register to search.
        Powered by NodeBB Contributors
        • First post
          Last post
        0
        • Categories
        • Recent
        • Tags
        • Popular
        • World
        • Users
        • Groups