Queue call counter
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I can't find this in the documentation, so posting this here. What is the counter that shows up next to a queue agent? It only appears at random but looks like it should tie into the amount of time that a queue agent is on the phone, but not all agents that are on the phone for a call show this timer, and it tends to continue to count upward in the queue button after the call has ended. Are my assumptions that this should show the duration of the queue call and then go away when the call is over?
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