Include Extension in Queue Module
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I really have looked for an answer to this question in the forum, but didn't find anything. Is there an option to include the agent extension in the queues list? Right now it only show the Agent Name. I know I can add the extension to their Name, but I thought there might be a way to just include it either before their name or after. For example...the FOP2 Button shows "1121 John Smith", but in the Queue List it shows only "John Smith". I would like it to show similar to the Button Display. Thanks for any info or suggestions.
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