Channel is blank when originate call

[tommy]

When we originate a call using FOP we see the following messages being sent to Asterisk:

Event: Newchannel
Privilege: call,all
Channel:
State: Down
CallerIDNum: <unknown>
CallerIDName: <unknown>
Uniqueid: 1272507292.5375

Event: OriginateResponse
Privilege: call,all
Response: Failure
Channel: USER/1595
Context: from-internal
Exten: 1598
Reason: 0
Uniqueid: <null>
CallerID: 1595
CallerIDNum: 1595
CallerIDName: YC

The channel is blank

vi buttons.cfg

[USER/1595]
type=extension

extension=1595
label=YC
mailbox=1595@default
context=from-internal
queuecontext=from-internal
extenvoicemail=*1595@from-internal

[USER/1598]
type=extension

extension=1598
label=Wize
mailbox=1598@default
context=from-internal
queuecontext=from-internal
extenvoicemail=*1598@from-internal

CLI>>show hints
1598@ext-local : SIP/0026998D23381 State:Idle Watchers 0
1595@ext-local : SIP/000B820AF782&SIP State:Idle Watchers 1

Any suggestions would be appreciated.

[nicolas]

USER/XXXX are not valid channels. Are you using FreePBX user and device mode? Are you using the automatic configuration scripts?

[tommy]

Yes we are using FreePBX user and device mode? Yes we are using the automatic configuration scripts.

Thanks

[nicolas]

Hi Tommy,

I forgot to ask.. how are you originating the call? dial box? clicking a button and click on "dial" ?

[tommy]

The button color is green, but I click the button and dial. nothing will happen.

I can make call between two extension without the FOP2.

Please help me with that.

Thanks

[nicolas]

ok,, so you click the destination and dial... have you tried typing a number in the dial box and hit enter ?

Edit: by the way, I am in the live help, try to catch me there so we can work this out.

[tommy]

I tried typing a number in the dial box and hit enter, but still nothing happen

[tommy]

The message is same:

Event: Newchannel
Privilege: call,all
Channel:
State: Down
CallerIDNum: <unknown>
CallerIDName: <unknown>
Uniqueid: 1272578450.5394

Event: OriginateResponse
Privilege: call,all
Response: Failure
Channel: USER/1595
Context: from-internal
Exten: 1598
Reason: 0
Uniqueid: <null>
CallerID: 1595
CallerIDNum: 1595
CallerIDName: 1595