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FOP2 Community Forum

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  3. [SOLVED] Queue buttons not working

[SOLVED] Queue buttons not working

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  • T
    T
    Tubal
    wrote on last edited by
    #1

    Hi there. Just installed FOP2 today, and it's awesome.

    I'm using asterisk 1.6.2.11 without FreePBX.

    I'm having some trouble getting any kind of action from my Queue buttons. I think it may be a context issue, but I'm not sure. The queue buttons show up on the webpage with my labels, and in the dropdown menu for each extension I have the option to add or remove from the queues in the buttons.cfg, but nothing happens when I add or remove members with fop2 or through asterisk.

    I have tried it with the context set to both 'default' and 'custservice'.

    Any help would be appreciated.

    Here is one of my buttons:

    [QUEUE/2900]
    type=queue
    label=Customer Service
    extension=2900
    context=default
    

    Here is my queue.conf:

    [custservice]
    musiconhold = default
    strategy = ringall
    leavewhenempty = yes
    timeout = 15
    retry = 5
    context = default
    eventwhencalled = yes   ; For Fop2
    

    Here is my dialplan:

    [custservice]
    exten => 2900,1,StopMonitor
    exten => 2900,2,Monitor(wav,${CALLERID(num)}_${CALLERID(name)}_${EXTEN}_${STRFTIME(${EPOCH},,%Y%m%d-%H%M%S)},m)
    exten => 2900,3,Playback(standard-customer-service-during)
    exten => 2900,4,Playback(standard-vendor-spotlight)
    exten => 2900,5,Playback(standard-please-stay-online-rep)
    exten => 2900,6,Playback(standard-hold-zero-operator)
    exten => 2900,7,Queue(custservice,t)
    exten => 2900,8,Voicemail(2905@default,u)
    exten => 2900,9,Hangup
    
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    • T
      T
      Tubal
      wrote on last edited by
      #2

      Solved it myself...

      The [QUEUE/<name>] is the name of the queue, not the extension.

      Thanks,

      Phil

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