FOP2 with Elastix Call Center
-
I have been using FOP with Elastix Call center, whenever agents receives calls i see the Caller Number the agent is currently speaking to. But with FOP2 all i see is *8888 + extension number. I can't trace them to see if they are really on a call or not because it just shows the code to login to the Elastix Call Center and just keeps counting how long the agent has been there on the Call center instead of an actual call. I have both of them working right now side to side to keep monitoring my agents but i want to completely stop using FOP1 to go to FOP2.
What could i change to fix this?
-
-
perfect thanks for letting me know!
-
I just upgraded to the FOP 2 2.20 Beta and this solved it! Now i see the actual number on Line 2
Hello! It looks like you're interested in this conversation, but you don't have an account yet.
Getting fed up of having to scroll through the same posts each visit? When you register for an account, you'll always come back to exactly where you were before, and choose to be notified of new replies (either via email, or push notification). You'll also be able to save bookmarks and upvote posts to show your appreciation to other community members.
With your input, this post could be even better 💗
Register Login