Transfer Between Queues
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I had been using FOP to transfer calls between queues. I had previously setup my queue buttons and could drag and drop between the queues. I have been testing FOP2 and I really like the interface but I can not figure out how to transfer calls between queues now. I am not sure if this is an issue with my configuration or what. Any ideas?
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Hi,
fop2 does not support drag and drop operations. So you cannot transfer or redirect calls from one queue to another. I am working on trunk pickup/stealing, that can be taken as a base for future queue operations at the call level.. but I make no promises.
Best regards,
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