Attended transfers to visual phonebook numbers

[dtryba]

How can one make attended transfers to numbers in the visual phone book? So far I only can make blind transfers which are not acceptable for most called numbers.

; Force blind transfer on asterisk 1.6
blind_transfer     = 0
; Force supervised transfer on asterisk 1.4
supervised_transfer = 1

Appear to have no effect with fop2 2.11 and asterisk 1.6.2.13.

[nicolas]

FOP 2.20 final will fix that issue, honoring atxfer settings for bridged calls using the dial box.

[dtryba]

So trying the current 2.20 beta will not offer a fix?

Attended transfer works well with configured buttons? If so, a Q&D hack might be to export the phonebook to buttons.cfg and use filter to search the desired number/contact to transfer to.

[nicolas]

I will update the beta in the next few days, and it will include that fix. But it is not ready yet as it also includes the audit log feature that needs to be documented.

[olof]

Hi

We are running FOP2 Version 2.24 paid on Asterisk 1.6.2.10 and have the following set.

; Force blind transfer on asterisk 1.6
blind_transfer = 0

For one user the transfer button is not working, but for other users with the same settings it works fine. Looking at the Asterisk CLI clicking on the transfer button is not kicking off any processes at all.

Other buttons such as pickup and hangup work fine..

Thanks in advance.

Rich

[nicolas]

Hi

We are running FOP2 Version 2.24 paid on Asterisk 1.6.2.10 and have the following set.

; Force blind transfer on asterisk 1.6
blind_transfer = 0

For one user the transfer button is not working, but for other users with the same settings it works fine. Looking at the Asterisk CLI clicking on the transfer button is not kicking off any processes at all.

Other buttons such as pickup and hangup work fine..

Thanks in advance.

Rich

Hi,

Strange, if it works for others it should work for this particular user too. You will have to start fop2_server in debug mode level 15 at least, and see what happens when you try to transfer, so we can get an idea (if fop2 is sending the proper command, and asterisk fails, or fop2 fails to send the correct command to perform the transfer).

s

ervice fop2 stop
cd /usr/local/fop2
script capture.log
./fop2_server -X 15
(try to transfer a call on that troublesome extension)
ctrl-C
exit

From there you will have a capture.log file to investigate the issue, check if asterisk is sending the atxfer command, and if it looks sane or not.

Best regards,

[olof]

Hi, thanks for your reply, it turned out that you can only transfer calls that you have not initiated.. perhaps the transfer button should be grey'd out if you initiate the call?

Kind regards

Rich

[nicolas]

That sounds like a missing option in asterisk's dial application? not really related to fop2:

t: Allow the called party to transfer the calling party by sending
the DTMF sequence defined in "features.conf". This setting does not perform
policy enforcement on transfers initiated by other methods.

T: Allow the calling party to transfer the called party by sending
the DTMF sequence defined in "features.conf". This setting does not perform
policy enforcement on transfers initiated by other methods.

[olof]

Nicolás, you were spot on!

All working now!

Rich