Queue Display Options

[NexSupport]

Hello,

I am trying to change the default view for our queues. Normally when we log in a queue will look like this
http://www.nexusmgmt.com/Default.jpg

When the minimized button is clicked it changes to this:
http://www.nexusmgmt.com/Min.jpg

Is it possible to have the second option:
http://www.nexusmgmt.com/Min-Call in Queue.jpg

Be the default when the page loads?

Thanks

[nicolas]

Ok, Now I see it better. The default is the "max" view, with complete details, not the "min" view with just the counters, but if you want a max view with no agent list, you will have to modify operator.css and set display:none; to the aentry class.

[NexSupport]

Hello, this does not do what is needed. What I need is for the queue buttons to be minimized at startup, like the second image in the initial post, and the only way I have found to do this is to add display:none to the qentry in opeartor.css, but then when a call is placed to the queue being monitored, I need the button to expand and show the that call (and any other in queue) as depicted in the third image, which cannot happen if the whole qentry class is set to display:none. Do you have a suggestion as to what else can be done to achieve this?

[nicolas]

Hi,

It does work but you are getting it all wrong. The display type you want is "max" in presence.js, but with the aentry class in operator.css set to display:none. Do not touch any other class in operator.css.

Now, you could also have individual preferences set per extension overriding the global "max" in presence.js, in that case be sure to open the preference pane for the users in question and set the display to detailed ( = max in presence.js)

[NexSupport]

Thank you, that does seem to solve that portion of my issue. The end design is to build a multi column list of queues (we have on the order of 60 queues) and have that be the entire display. If anyone is interested or has suggestions on how this can be achieved please let me know!

[nicolas]

You will need to make the queuebutton width fixed (set in em or px, and not % as it is right now). And then modify the index.html file and play with the grid_x classes for each section. Fop2 is using the grid960 system, you can google for it and learn how it works, it is not that hard.. you can move the queue div to be a grid_16 at the very top, before the extensions div so it will fill the complete screen width. I do not remember the div names from memory, but it is pretty easy to grasp once you look at the index.html

Best regards,