Add/Remove to All My Queues

[sbrehm_yahoo.com]

Agents are asking for two options on their Action Submenu:

Add to All My Queues
Remove from All My Queues

Most of our agents are dynamically assigned to multiple queues and this would be a handy (and globally appreciated) time-saver.

There is also confusion with the Action submenu displaying "Add to queuename" and "Remove from queuename" lines for every queue being displayed on their panel whether the agent is allowed to join them or not. If it is not possible to suppress those lines it would be helpful to have a different icon for the queues they can actually join.

Thanks!

[nicolas]

Thanks for the suggestions, I will see if they can be implemented on a future release.