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FOP2 Community Forum

A

AlexRS

@AlexRS
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Recent Best Controversial

  • Automatic queue login logout
    A AlexRS
    Support

    I dont remember, try to set debug in asterisk and check logs. Or check queue.log.


  • FOP2 disabled extension faded when not connected
    A AlexRS
    Support

    If I get you right, try to search it in fop2.conf. I think, it was somewhere there)


  • Call Center Stats Blank
    A AlexRS
    Support

    Firstly, ps -ax | grep sql. Then, if you havnt phpMyAdmin, try to connect to mysql by

    mysql --user= -p --host= [database]
    

    (fill user, host and add database from you conf) and make some selects.

    PS. may be more easy is enable debug in config.php and add printrscreen to the top..
    Sorry for my English=)


  • Call Center Stats Blank
    A AlexRS
    Support

    Hi! Did you check you sql database?


  • Chat Not work
    A AlexRS
    Plugins

    Hi, but Im not admin=) Do you have chat-broadcast permissionsfor the user?


  • Connecting to server.. Login Screen
    A AlexRS
    Support

    Do you have 4445 port opened in firewall?


  • cdr trunk date scale
    A AlexRS
    Support

    The problem was solved. If somebody having problem like this, try to set date.timezone (php.ini) in Etc format.

    date.timezone = Etc/GMT-3
    

  • cdr trunk date scale
    A AlexRS
    Support

    I think, I found the root of the problem. Its timezone setting. If I set America/Argentina/Buenos_Aires in php.ini and UTC-3 on PC, all works fine. So, may be you had hardcoded timezone? Try to change timezone on you PC and php.ini and you will see the problem.


  • asternic cdr
    A AlexRS
    Languages

    Thanks!


  • transfer + queue status
    A AlexRS
    Support

    It was supervised transfer. The strange - operator becoming green with speaking timer after pressing 'transfer' button...


  • VMware changed the MAC
    A AlexRS
    Support

    Did you tried find old mac-addres from logs and restore it on VMWare NIC?


  • FOP2 Queues Empty after Reboot
    A AlexRS
    Support

    FOP2 adds members dynamically. You can add dynamic members by AddQueueMember() from dialplan directly or by 'astpbx*CLI> queue add member' in CLI. FOP2 uses the same method. After rebooting your VoIP server, asterisk will reset all dynamically added members. So, its not FOP2 deal.
    persistentmembers=yes in queues.conf can help, but if only asterisk will be rebooted.

    PS. sorry for English, I tried=)


  • asternic cdr
    A AlexRS
    Languages

    Fix,please


  • Add member queue Agent A/XXXX
    A AlexRS
    Support

    If you use asterisk, you can add permanent members in queues.conf. There is examples at the bottom of the conf. As I know, FOP2 cant add members statically, it must be done on asterisk side.


  • Login / Logout Agentes en cola
    A AlexRS
    Support

    Admin is on a vacations=)
    https://twitter.com/asternic?ref_src=twsrc^tfw

    If you want somebody else to help you, explain by english, please)


  • Display extension associated to active trunk
    A AlexRS
    Support

    @admin, may be you will fix this? I think its better to see who is on asterisk side of trunk.


  • Display extension associated to active trunk
    A AlexRS
    Support

    In my case I see callerID on trunk. If I restart FOP2 or set poll_interval=2, I see who is answer a call. For me second is better, but it loads asterisk.


  • transfer + queue status
    A AlexRS
    Support

    Hi! There is little issue with transfer and status in queue. When operator make transfer, his status in queue becomes green with timer. If nobody answer call, the call is returning back to operator. After this, operator may continue speaking, but his status is still green with timer. But he is busy.


  • multiple queues with the same operators
    A AlexRS
    Support

    Apparently, problem was in macro + 's' in dialplan

    [macro-support]
    exten => s,1....
    

    it solve some problems. but not all


  • SIP Extensions listes as trunks
    A AlexRS
    Support

    Check yours sip.conf. As I know, FOP2 parse sip.conf and check extension parameteres. Will it bee trunk or extension depends on it.. But I could be wrong, as I used buttons.conf for it

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