Hi,
A license problem will not prevent the service from starting/connecting. It will just limit the number of buttons you can see. So, your connection problem is not related to the license (you probably have to fix your license anyways, but that will not help you out with your connection problems). Here is a link for a troubleshooter that might guide you in fixing the connection issue:
http://support.asternic.biz/index.php?/ ... tep/View/4