FOP2 Community Forum

Thanks for working this issue to a usable solution . I know that this is a better solution than having cron reload fop2 at 3:00 evey night. grin

Thanks again

Stegfeld,
You might take a look at:

http://forum.fop2.com/3713-set-status-other-sign-out-in-user-unreachable

sounds very similar to your issue.

Thanks for your quick response. This explains quite a bit of the issues that are happening at this install. Any quick hack that could be done to expose the fop2 reload via the GUI that you can think of off the top of your head ?

Thanks

New 2.28 install, PiaF w/ freepbx 2.11 , noticed a few of the changes to the admin page but now have traced the main issue.
When a change is made in the admin page , user password for example , the change is not 'implemented' until the fop2 service is restarted. I noticed that the system had the manager version 1.0 , I upgraded to the latest tar ball , now the manager is showing 1.0.1 but still have the same symptom. I have enabled fop2 debug and do not see any errors that jump out at me right away.

any suggestions?

Thanks,
Mike

Nicholas,
I was scratching my head on this as it seems that the voicemail and FOP2 passwords were synced in the past, possibly before the new administration tool? Is this a feature that will be on the road map or possible could be implemented as a plugin? Seems to be adding a huge admin time waste to larger implementations.

Thanks again,
Mike

Nicholas, First off thanks for the ongoing improvements that you make to FOP2.

I have the new 2.28 version installed on two very recent PiaF boxes and am having the same symptom on both. The Majority of the Users are generated with the extension as a password, granted this is because our default installs are built that way, but the password in FOP2 is not updated when the voicemail password is changed by the user. I have poked around a bit and noticed that if I go to a user in FOP2 manager, remove the asterisks and leave the password blank it seems to read the vm password then but if the user changes their password in VM the FOP2 remains unchanged.

Do you have any hints for me to look at or is this the normal behavior?

Thanks,
mike

Update: (in case anyhas simular issues)

I removed
/tmp/root-par/cache-xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

restarted the fop2 server and all came back up as expected. I assume that the tmp directory was corrupted due to the power fail.

Thanks again for all you do.

Nicolás,
I have a 2.26 install that has been in and working for well over a year. It has wokred well with an occational need for the server to be restarted. After an extended power outage we are not able to restart the FOP2 server. When starting with a -X 7 i get the foloowing:
./fop2_server --test
Flash Operator Panel 2 - Valid License (7)
install_driver(SQLite) failed: Tie/Hash.pm did not return a true value at /loader/0x8e86e5c/DBD/SQLite.pm line 547.
Compilation failed in require at (eval 28) line 3.

at script/fop2_server.pl line 6921

I have poked around and the perl install seems to be working. Any ideas on what might be causing this? I have attemted to revoke the license to reinstall but get the simular message as above:
License Revoke

Enter your serial code: xXxXxXxXxXxX
URI/http.pm did not return a true value at (eval 27) line 3, <> line 1.

Any help would be appreciated.

My next attempt will be to get an upgrade license and reinstall from scratch but would rather know why this issue is occuring.

Thanks,
Mike

You were correct that I had not gotten fopAdmin updated on this particular box.

Thanks again for getting this feature implemented , I now have two company using the touch screen for recept. There sure is a lot of wow factor when suits walk by.

Nicolas,
I have been testing the new .21 release but have yet to find how to display the Ring Groups Is there something that I am missing?

Thanks,

Curious about how to handle licenses in a hot failover cluster environment.

Nicolás,
OK so I have run into another snag. When the user that belongs to no groups logs in , the 'ring group' buttons appear with no problem and function correctly. As soon as that user is added to a group (via the freepbx module) the ring group button disappear. I took a look at the code / mysql data base but do not see a way to add the buttons that will not be wiped out by the button generation script.

So it looks like i have two options:
do not use groups , this will ham string the functionality and really not an option for this customer.

rebuilt the ring groups as queues , there is a little bit of issue with load on the system and other minor 'behavior' issues when setup this way.

Any ideas you might have would be gladly received.

I cannot imagine that having the ability to add 'custom' buttons and manager from the gui would be a bad feature. Is there a bounty system in place that might help this along?

Once again thanks for a stellar product and the support that you provide.

Bongfrog

Nicolás,
First thanks for the info it is now working , I also have included the group=Ring Groups statement to separate out the destinations. I understand the alternatives but let me explain the situation so it might give other users ideas.
This company has a elderly receptionist that has answered the phones for years , you know, the change is bad type, she also has a bit of issue with her sight. We decided to use one of the larger HP touch screens (22 inch) with FOP2 running in full screen. This allows her to see the buttons and transfer to users , and now the ring groups with only a touch of her finger. Transferring using the dial field is not and easy task in this configuration. Our next step is to use a softphone on the 'console' to make things even simpler for her. A very slick setup all thinks to FOP2.

I do have one other question relating to the Groups= statement. How would one move the group (it currently appears below the rest of the extensions) to the side bar below Queues and Trunks?

Thanks again,
Bongfrog

I have been searching for a way to add a set of buttons to allow our receptionist to transfer calls to ring groups. Status would not be of concern just a way for her to use the same technique as transferring to stations. This would make training so much easier.

thanks