That sounds great!

Manually highlighting a number may be a good idea to implement in a later version, I would think that only 5% of users may use it. Google Voice doesn't implement it, although they do give you an option if you click the extension to manually enter a number, just like you can in FOP2.

Also, for my case, I am not sure how much I would use call notifications. I would use the extension primarily for initiating calls, so in my opinion I would focus on that experience first.

The icon to show if you are connected or not is a good idea and can be very valuable.

Thanks Nicolas,

I would envision it working similar to the Google Voice extension [url:w8mz81yb]https://play.google.com/store/apps/details?id=com.google.android.apps.googlevoice[/url:w8mz81yb]. It would scan the web page you are on for phone numbers and make them into a hyperlink. If you click that link, a pop up would appear and ask you if you wanted to call this number, you click yes or no if you click yes then it rings the extension programmed in the options section. There would be a link to options in the pop up as well so if a person wanted to change the phone extension or had not set one up yet they could be taken to the options page. In addition, the extension would also have an option in the extensions area and you could right click it and get to options that way. Ideally, you would offer a whitelist and blacklist options setting in case the extension acted up on certain web pages or you just wanted the extension to work on a certain page such as the companies CRM webpage (CiviCRM etc.).

p.s. However, I want to let you know that I resigned from the company using that system and cannot sponsor the resources I mentioned earlier.

Any word on if this is officially going to cause problems?

For anyone else wondering, it really works best if you don't change the filename and want your users to use the GUI. The filenames don't make as much sense if you pass them around via email but the GUI gives you good info and I think that is more important. I guess it would be nice if the GUI used a more descriptive format by default but that isn't something I am going to hack.

Here is a pic of how it looks if you custom name the files via my first post.

https://img.skitch.com/20120229-eidjh9tgg5qqgk4maswy8htkh2.png

edit: added screenshot

Disregard, orange is busy, green is available.

Does anyone know what the difference is between the orange and green shirts is?

We are using Trixbox and somehow if we do a manual recording, initiated via the phone with *1, the entry gets added to the fop2recordings table. Does anyone know where the script that does this would be?

Update: It also places the recording in the same directory format as FOP2 initiated recordings get placed /var/spool/asterisk/monitor/fop2/[date]

Is it possible to have a little red X next to each recording on the recordings page so certain people can delete recordings with the GUI?

https://img.skitch.com/20120210-fyfyfa8ufa3ekehk1ffn4rxd5h.png

Any word on if this is officially going to cause problems?

You should listen to the recording, when you click the download icon, you should download it.

Bets regards,

Can you be more specific about "you should listen to the recording"? Should a flash player open up, or it call for a quicktime plugin etc? Or do the play and download button do the same thing?

Thanks

Thanks for the suggestion... I will investigate chrome extensions when I have time.

That would be great, I can probably get our company to sponsor some funds towards development of this. I am thinking maybe $100.

Cheers

Hi,

Be sure your php sessions are working correctly. In trixbox php sessions are broken in a default installation, there is a post in fop2 blog on how to fix that. Not sure if you are using trixbox or not..

Best regards,

Thanks,

We are using Trixbox (v2.6.2.3) and memcache was running when I checked just now. What I gather from [url=http://www.fop2.com/blog/trixbox-php-sessions-and-fop2:1qwcmg7a]the blog entry[/url:1qwcmg7a] is that even if memcache is running that sometimes memcache just doesn't do sessions right. I am checking with our provider now to make sure they are okay with us turning off memcache based php sessions.

Cheers,

Elijah Lynn

What is supposed to happen when I click on the playback arrow in the recording tab on FOP 2.24? Right now nothing happens.

When I try to download a recording by clicking the down arrow I get an error message that says "no way". Am I missing a permission? My user has the admin permission.

I wanted the files recorded via FOP2 to have a certain filename, I see variables listed for me to use inside fop2.cfg and after restart it seems to work great, my new filename is:

monitor_filename=/var/spool/asterisk/monitor/${ORIG_EXTENSION}${DEST_EXTENSION}${CLIDNUM}%Y%m%d-%h%i%s${UNIQUEID}

However, I noticed inside the recording_fop2.pl file that it says:

In fop2.cfg you MUST set the monitor filename and configurations to be:

monitor_filename=/var/spool/asterisk/monitor/${ORIG_EXTENSION}${DEST_EXTENSION}%h%i%s_${UNIQUEID}

Now, when I access FOP2 recordings tab the field labels don't quite match contents, for instance using the above filename settings the Unique ID is not the new date format I added and the context is the unique ID variable (see screenshot - https://skitch.com/elijahlynn/g34i5/fla ... or-panel-2).

So my question is, should I not change the filename format? Or am I able to but need to do something else to accomodate the FOP2 recordings tab?

This would be great as a Chrome extension. Not sure how it would work though, it would be nice if the extension was based off your FOP2 session though, that way if you are logged in to FOP2 and click a phonenumber on a webpage it would just ring the phone at the agents desk.

Is there a forum for Asternic Call Center Stats Pro? From what I see this should be okay to post here since I am gathering that the same company is listed as copyright holder on both www.fop2.com and www.asternic.biz

I've upgraded to 2.24 but am having issues. At first, Chrome would connect but there would be a gray box at the bottom of the screen with what looks like some code in it. But everything else was functional.

I had the exact same issue after our provider just upgraded us from 2.23 to 2.24 in Chrome 16, grey box at bottom w/javascript error/text and afterwards got the "one moment screen". Thanks to the subsequent comment, cleared browser cache in Chrome and all is working great now!!!

FOP2 is Rocking!!!

Thanks Nicolas!