Admin,
Thank you for your help. When we checked our settings, they were the same as your screenshot. After some further digging, we found that there was a feature code enabled *55 to disable intercom. Our extensions were 5500-5599. When we disabled the *55 feature code, it worked.
E
emcgee9
@emcgee9
Posts
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Not properly transferring to voicemail in FOP2 -
Not properly transferring to voicemail in FOP2I am having an issue with transferring calls to voicemail using FOP2. We are using 4 digit extensions (5558 for example) but when I go to transfer to voicemail, it says "The person at extension 58 is I'm sorry. That is not a valid extension." and then it hangs up. Any assistance with getting this fixed would be appreciated.