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FOP2 Community Forum

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georanma

@georanma
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  • Monitoring ending if person on softphone changes lines
    G georanma
    Support

    thanks for the reply. I think this will help us determine how to handle the situation. Unfortunately, Im a beginner in all this, and my knowledge is limited to basic set up and what I have managed to learn in the last about 6 months of working at my current job. Any further advice is greatly appreciated.


  • Monitoring ending if person on softphone changes lines
    G georanma
    Support

    Our sales manager recently noticed that if a sales person changed lines to answer a call coming in and did it on a second line via eyebeam, that the monitoring cut out. Thoughts?

    Using elastix 2.3 and the FOP2 Version that can be installed from within elastix.

    Thanks

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