FOP2 Community Forum

We recently upgraded asterisk to include PJSIP instead of the legacy SIP stack. How do I update FOP2 to support PJSIP events?

Another update - after much playing with all the settings, i can now get agents to log in / log out via FOP. When they log in and out from FOP2, they show and work perfectly!!! (Yeah! - I guess the documentation for the "queuechannel=" parameter was a little unclear, the trick was to explicitly use the SIP/peer - leaving that blank did not work though the SIP/Peer was the same as the section name [SIP/peer]).

I had a problem with the "permanent" agents, but realized I had tried creating an "[AGENT/xxx]" button (per another post of yours). Deleted that and restarted FOP2 and now the queues seem to be working fine!

Looking like the only major issue for me now is voicemail - I have a separate post on that.

Same problem here. I will gladly work with you to troubleshoot - i have a server we are using for testing with no users on it and can give you access to it and our test fop server if you want to coordinate a time. Actually have a couple of issues I would like to get resolved.

Pero mi español es muy mal.

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A quick update, FOP2 appears to be "seeing" the queues, members, and calls just fine. But the display does not reflect any of this?

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xx.xx.xx.xx <- Event: QueueParams
xx.xx.xx.xx <- Queue: 1001-queue-36
xx.xx.xx.xx <- Max: 0
xx.xx.xx.xx <- Strategy: ringall
xx.xx.xx.xx <- Calls: 0
xx.xx.xx.xx <- Holdtime: 0
xx.xx.xx.xx <- TalkTime: 0
xx.xx.xx.xx <- Completed: 0
xx.xx.xx.xx <- Abandoned: 0
xx.xx.xx.xx <- ServiceLevel: 0
xx.xx.xx.xx <- ServicelevelPerf: 0.0
xx.xx.xx.xx <- Weight: 0
xx.xx.xx.xx <- ActionID: initial

Not a reference at all

xx.xx.xx.xx <- Event: QueueMember
xx.xx.xx.xx <- Queue: 1001-queue-36
xx.xx.xx.xx <- Name: 1001-GMH2
xx.xx.xx.xx <- Location: SIP/1004-xxx-1001
xx.xx.xx.xx <- StateInterface: SIP/1004-xxx-1001
xx.xx.xx.xx <- Membership: dynamic
xx.xx.xx.xx <- Penalty: 0
xx.xx.xx.xx <- CallsTaken: 0
xx.xx.xx.xx <- LastCall: 0
xx.xx.xx.xx <- IsInCall: 0
xx.xx.xx.xx <- Status: 1
xx.xx.xx.xx <- Paused: 0
xx.xx.xx.xx <- ActionID: initial

It's blessed into class FOP2::Queue

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I also tried to set up an [AGENT/xxx] button, but that does not seem to do anything either.

We have voicemail on a MySql server via ODBC with FOP2 on separate web server. The voicemail explorer can view all of the messages, we can move messages between folders and delete messages fine.

However, when we attempt to "Play" the message, the system pauses for about 30 - 45 seconds and then the play icon changes to a "!" exclamation. Presumably, something went wrong. I cannot find any logs referencing an error.

When we attempt to download the voice message nothing happens at all.

I am guessing maybe it is trying to pull the recording to a local file first (no need to do that!) and maybe there is a permissions issue? Just a guess on my part.