This is really annoying! We've been using iSymphony for years, but now they've disappeared (they'll take your $$ but no tech support responses at all). So we considered FOP2 as an alternative and, as I noted above, I paid the $100 in May (3 months ago) for one hour of tech support and, except for one email from Agustin asking for details, I've never heard anything back.
There HAS to be a viable alternative to iSymphony and/or FOP2 that actually has a working business model rather than simply a rip-off!