FOP2 Community Forum

Hi Nicolas! What kind of permissions user have to have in order to use penalties function?

I think you could use both at the same time...? I can see if I can merge features into full wallboard on a future release anyways. Best regards,

Well, you will see a timer for any busy member when its on a call, and the timer will clear when the call is done. This is based on AgentConnect/AgentComplete events, so they must be present in your manager events for them to work correctly. If one complete even is missed for any reason, a timer might continue counting even if the call is done. It is hard to tell as events are that: events. And they usually cannot be replicated in the same way/scenario every time. Be sure you have a manager user with full privileges, and eventfilters in place, as documented in here: www.fop2.com/docs/#ConfiguringtheServer Best regards,

Thanks for the tip, I didn't know that. Still if it's possible to add (maybe as an option configurable via fop2 settings) it would be great. This way you can easily spot the change of SLA value per queue.

I have FOP2 manager 1.2.2 and don't see the changelog. Where should it be?

Yes, that's an option available in queue config page. Exactly what I've been looking for. Thanks a lot!