I have a user who is setup and has permissions just like my other call center agents:
dial
hangupself
phonebook
pickup
preferences
queueagent
All call center agents can see each other but they cannot see this one user. As an admin, I can see him, but nobody without all permissions can see him. I have gone through everything I know...are there more things I need to check? Any suggestions?
Thank you
I have a call center that uses a queue in FreePBX. If an agent changes the presence status to anything but "Available" in FOP2, it sets the presence to Do Not Disturb. This repesents some issues in FreePBX as to how the call is routed under my configuration.
I found the options for editing the presence.js file to list different options, however, is there a way to PAUSE the agent using that availability setting instead of setting them to DND?
Thanks
-peter
