The Problem:[/size:2tfoc2z9]
http://img542.imageshack.us/img542/651/problemj.png
The Solution:[/size:2tfoc2z9]
J
jfish
@jfish
Posts
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Presence Timers -
Presence TimersHi,
The problem with using the Pause/Unpause feature - I want my agents to use that , and the only way i can give them access to this feature is with the Permissions : QueueAgent . But then they can also remove or add themselves to any Queue they want, and that is too much power for them to have.
Why not having Presence attached to the Pause/Unpause command, So when an agent set his presence to Break it will also trigger the Pause command , and when an agent set it back to available it will trigger the Unpause command.
Also i am using asternic Version 1.9.2 Maybe that's why i don't have any room to see the Pause reason in Realtime...
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Agent Status freezeHey Nicolás ,
I am running fop2 version 2.26.
As you can see in the picture below , an agent status freezes and remain that way till i restart fop2.
I was wondering if there is anything else i can do to avoid it as it happens on a daily basis.
