FOP2 Community Forum

When dialing with FOP2 we always get a start event. We still aren't getting the end event when we configure the "originate channel" field. Example crm log showing call with start and end event when NOT using fop2. When making a call with fop2 we do get a start event.

We still haven't found a solution for this. Any ideas would be appreciated.
originate_variable=hangup_handler_push:crm-hangup,s,1

I'm able to hit export PDF in CDRstats. However the scheduled emails never include the PDF attachment. Any ideas?

We found another potential solution to the issue/difference with USER A (that's not working) vs the other 2 users dialing with fop2. Basically USER A has 2 things slightly different. USER A is enabled for SIP softphone (ZULU). As well she had this field added "Originate Channel" local/7217@from-internal so she could make calls using fop2 to polycom. Apparently this won't work if ZULU is enabled. The 2 other users don't have zulu enabled. The users are able to dial using fop2 without the originate channel field completed. The 2 users calls do send end events and show up in the CRM api. Any other ideas what we can do for users enabled with zulu ?

In other words. Customer initiates call using fop2 which rings to Polycom phone. The "start" event is sent via Sangoma CRM API to 3rd party tool. Customer hangs up phone. No end event is sent from Sangoma CRM API.

If customer places a call using only polycom phone. The sangoma CRM API sends a "start" even and "end" as expected.

Any help would be appreciated!