FOP2 Community Forum

Nicolas,

Sorry to have wasted your time, this one turned out to be related to a ring group setting that the particular user was a part of. It was a big ring group so I didn't put two and two together and see that the "Ignore CF Settings" was checked for this ring group so the system was, in fact, operating the way it should. Once I turned this setting off, the user was able to transfer the call out of FOP2 and it obeyed the CF setting of the extension being transferred to.

Thanks for your help on this, I appreciate it very much!

They are using blind transfer and the call forwarding works without issue if you use a handset to dial the extension (it forwards to the cell phone with no issue). The other strange thing is that another FOP2 user can make the same transfer and it obeys the call forwarding for the extension they are transferring the call to. Both users have the same FOP2 permissions so I'm a little confused. My CLI output doesn't show anything out of the ordinary. When dialing the extension that is forwarded (from a handset), CLI shows the proper call forwarding being applied (unconditional). However, when transferred from FOP2 to the forwarded extension by this particular user, CLI only shows transfer to voicemail even though Transfer is the only button being clicked on FOP2.

Hello,

I'm quite new to FOP2 but it is a fantastic product that is relatively easy to configure and use. I do however have a small issue. I have a client using FreePBX 2.10.1.2 and the v1.2.11 FOP2. There are several users with call forwarding enabled on their extensions (through ARI). This works without issues when trying to make a call directly to their extensions. When the receptionist transfers a call to their extension (via FOP2), however, the call goes directly to the user's voicemail instead of forwarding to the number specified in CF settings.

Any help would be appreciated.

Thanks!