FOP2 Community Forum

Sorry, my oops,

I might need to explain more and I'm thinking it may be a Freepbx/Trixbox thing..

On the fop2 page, there are extension buttons, queue buttons, trunk and conferences buttons. The extension buttons all look great and are labeled correctly. What is happening though, is that under the "Queue" button, the 4 queues are listed correctly and have the correct numbers, but when an agent logs in via handset, the number of the agent is listed under the corresponding queue, but it shows 109@from-internal rather than 109 Fred Blogs.

If anybody could offer an idea, that would be very much appreciated.

Best regards
Karl

Hi Nicolás,

Thanks for the reply. I'll give the info to our app dev guy and see what he can come up with. If we get something that looks good or works, I'll reply here and put the file somewhere if anybody else wants the code. Thanks heaps for your quick reply, much appreciated.

Cheers,
Karl

Hi all,

I'm wanting to produce a web page that only shows the queue buttons, but fills up the entire screen. I made a buttons.cfg file to show the buttons, but they were still standard size. Could someone please point me in a direction of what I need to edit or create. I basically want a single full size screen sitting on the wall in our service desk, showing the 4 queue status's. Thanks heaps,
Karl

ps. Awsome app too. Talking the management into the call centre reporting tool.

Hi all, I am having a go at configuring fop2 and at this stage, all working good. The only problem I seem to be having is with 'agent' login showing. I am using the latest freepbx with asterisk 1.4.

Whats showing is the agent is logged in, but is showing them as "236@from-internal", not the name that's tied to the agent. What do I need to change or configure so as to show the agents name?

Thanks,
Karl