@jerryriggin said:
When an agent selects a pause reason other than "Available" the agent is paused in the queue. Also, if you click on the little circle in upper left of extension wided and select "Pause" the agent is paused with a reason. In either case, the agent is paused until someone un-pauses.
I assum you have check out the docs at https://www.fop2.com/docs/userguide.php
Thank you very much for you answer.
Enabling auditing solved all the problems.
