FOP2 Community Forum

Hi, Yes, they are trying to use FOP2 to select which call to pick up from the queue sometimes. Yes, they can answer the phone directly, but they cannot directly pick up call #2 or #3 from the queue (etc.). The problem is that the client consists of end users who will not know how to turn on debug mode. I guess I can turn it on for them and do from there. Mark

Yes, thank you very much!

Hello, Please be sure that in the new node you have a valid MAC address. You will need to reactivate/reregister your copy on the new server. If it fails, just contact me privately with your activation code so we can reset it for reuse. Best regards,

Problem solved via live support chat...again, the best support I've seen anywhere. Even cheerful support when the problem is user error. Thank you.

Hi, It's definitely not DND. That has been checked multiple times, and it happens on multiple extensions too. Also, if it was DND, calls would go right to voicemail. But the way it is now, calls go to voicemail after the standard ring time period...but there's no ringing. I will look into a SIP trace. Thanks, Mark

You are probably using the fop2admin freepbx module, in that case go to the "fop2 buttons" option in the tools tab, and change the label there, or click the "refresh labels" button down bellow. Best regards,

Update: I was able to get on live support chat, and I received the best support I have ever had on any product. After patient troubleshooting, it was determined that my issue is not with FOP, but was an issue with the OpenVZ VPS not responding to "localhost". The solution was easy...just a quick change to the FOP config file to point it to the localhost by IP instead. Even though the issue was not with his product, his concern was still solving the problem and getting me up and running. Thanks for a great product and great support!!! You have won a customer.