FOP2 Community Forum

Hi FOP2,

what it the "This plugin is a dialer" on fop2 ?

Can you show the demo?

Thanks

Dear FOp2 Team,

I have issue on trunk monitoring fop2,

If i try dialing customer number from softphone and success connected/talking to customer, on fop2 monitoring trunk , customer number will be appear.

But if i using predictive / autodialer and customer talking to agent, number not appear on fop2 monitoring trunk

is it the issue on fop2 ?

Here log asterisk for predictive dialing

-- Executing [02476480119@from-peerclient:1] Set("SIP/peerclient-0011eaed", "VOLUME(TX,p)=3") in new stack
-- Executing [02476480119@from-peerclient:2] NoOp("SIP/peerclient-0011eaed", "CALL FROM >> TO NUMBER >> 622476480119") in new stack
-- Executing [02476480119@from-peerclient:3] Goto("SIP/peerclient-0011eaed", "dlpn-peerclient,622476480119,1") in new stack
-- Goto (dlpn-peerclient,622476480119,1)
-- Executing [622476480119@dlpn-peerclient:1] Set("SIP/peerclient-0011eaed", "SIP_FROM="DCP-219"sip:DCP-219@10.19.21.102:5060;tag=1e6ed9d8-6615130a-13c4-55022-2fc094-4d85bf3-2fc094") in new stack
-- Executing [622476480119@dlpn-peerclient:2] Set("SIP/peerclient-0011eaed", "SIP_FROM="DCP-219"") in new stack
-- Executing [622476480119@dlpn-peerclient:3] Set("SIP/peerclient-0011eaed", "SIP_FROM=219") in new stack
-- Executing [622476480119@dlpn-peerclient:4] Set("SIP/peerclient-0011eaed", "CALLERID(all)=219") in new stack
-- Executing [622476480119@dlpn-peerclient:5] Set("SIP/peerclient-0011eaed", "FROM_IP=10.19.21.102") in new stack
-- Executing [622476480119@dlpn-peerclient:6] NoOp("SIP/peerclient-0011eaed", "DNID = 02476480119") in new stack
-- Executing [622476480119@dlpn-peerclient:7] NoOp("SIP/peerclient-0011eaed", "RDNIS = ") in new stack
-- Executing [622476480119@dlpn-peerclient:8] NoOp("SIP/peerclient-0011eaed", "ANI = DCP-219") in new stack
-- Executing [622476480119@dlpn-peerclient:9] NoOp("SIP/peerclient-0011eaed", "NUM = 219") in new stack
-- Executing [622476480119@dlpn-peerclient:10] Set("SIP/peerclient-0011eaed", "GROUP()=peerclient") in new stack
-- Executing [622476480119@dlpn-peerclient:11] NoOp("SIP/peerclient-0011eaed", "CURRENT_CALL >> peerclient = 40") in new stack
-- Executing [622476480119@dlpn-peerclient:12] Set("SIP/peerclient-0011eaed", "CALLERID(all)=DCP-219") in new stack
-- Executing [622476480119@dlpn-peerclient:13] ResetCDR("SIP/peerclient-0011eaed", "") in new stack
-- Executing [622476480119@dlpn-peerclient:14] Set("SIP/peerclient-0011eaed", "CDR(caller_cid)=") in new stack
-- Executing [622476480119@dlpn-peerclient:15] Set("SIP/peerclient-0011eaed", "CDR(channeltype)=SIP") in new stack
-- Executing [622476480119@dlpn-peerclient:16] Set("SIP/peerclient-0011eaed", "CDR(recvip)=10.19.21.102") in new stack
-- Executing [622476480119@dlpn-peerclient:17] Set("SIP/peerclient-0011eaed", "CDR(peerip)=10.19.21.102") in new stack
-- Executing [622476480119@dlpn-peerclient:18] Set("SIP/peerclient-0011eaed", "CDR(sip_from)=sip:DCP-219@10.19.21.102:5060") in new stack
-- Executing [622476480119@dlpn-peerclient:19] Set("SIP/peerclient-0011eaed", "CDR(sip_uri)=sip:core@10.19.21.102:5060") in new stack
-- Executing [622476480119@dlpn-peerclient:20] Set("SIP/peerclient-0011eaed", "CDR(useragent)=MYCUST SIP Routing Proxy 7.33.1000.10013") in new stack
-- Executing [622476480119@dlpn-peerclient:21] Set("SIP/peerclient-0011eaed", "CDR(peername)=peerclient") in new stack
-- Executing [622476480119@dlpn-peerclient:22] Set("SIP/peerclient-0011eaed", "CDR(outcodec)=alaw") in new stack
-- Executing [622476480119@dlpn-peerclient:23] NoOp("SIP/peerclient-0011eaed", "{CALLINGPRES} = 0") in new stack
-- Executing [622476480119@dlpn-peerclient:24] NoOp("SIP/peerclient-0011eaed", "{CHANNEL} = SIP/peerclient-0011eaed") in new stack
-- Executing [622476480119@dlpn-peerclient:25] NoOp("SIP/peerclient-0011eaed", "{CONTEXT} = dlpn-peerclient") in new stack
-- Executing [622476480119@dlpn-peerclient:26] NoOp("SIP/peerclient-0011eaed", "{ENUM} =") in new stack
-- Executing [622476480119@dlpn-peerclient:27] NoOp("SIP/peerclient-0011eaed", "{CONTEXT} = dlpn-peerclient") in new stack
-- Executing [622476480119@dlpn-peerclient:28] Set("SIP/peerclient-0011eaed", "HANGUP_SIDE=CALLER") in new stack
-- Executing [622476480119@dlpn-peerclient:29] Dial("SIP/peerclient-0011eaed", "SIP/TSEL27/9994622476480119,,tTg") in new stack

Trunk config

[peerclient]
fromdomain=10.19.21.102
host=10.19.21.102
disallow=all
allow=alaw
qualify=yes
context=from-peerclient
type=peer
insecure=port,invite
canreinvite=no
trustrpid=yes
sendrpid=yes
qualifyfreq=60
transport=udp
encryption=no
callcounter=yes
cc_monitor_policy=generic
dtmfmode=rfc2833

Thanks

Thanks

Dear FOP2,

How to set header "SIPADDHEADER51=Call-Info: answer-after=0" and _SIPADDHEADER51=Alert-Info: info=alert-autoanswer for pickup call ?

Thanks

Hi fop2,

Can you explain, what parameter you send to asterisk manager when user login/logout?

Queueadd,queueremove, queueaddmember,queueremove member

Thanks

All,

Now I get it:

$variables="_SIPADDHEADER51=Call-Info: answer-after=0,rec_id=".$rec_id;

Thanks

Dear FOP2,

I try to click call php using function orginate

Originate($channel,$exten=NULL, $context=NULL, $priority=NULL,$application=NULL, $data=NULL,$timeout=NULL, $callerid=NULL, $variable=NULL, $account=NULL, $async=NULL, $actionid=NULL)

How to set this header :

"originate_variable=_SIPADDHEADER51=Alert-Info: info=alert-autoanswer"
"originate_variable=_SIPADDHEADER51=Call-Info: answer-after=0"

on that function?

Thanks

Hi Jeff,

I agree with you, if agent select present status (DND, Out Of Lunch,Break,Meeting or Other) , On call center usually "agent status" is "busy", so extension can't receiving call from queue or from other extension.

and value "AGENT_READY" full wallboard should be decrease.

Thanks

Hi Nicolas,

I have extension 4002 and i set 4002 to queue SALES. I set that extension **automatic queue login ** to queue SALES

My softphone 4002 already register and 4002 already login to queue sales (see pic pic01.png on attachment) so the value AGENT_READY=1 (i think it suitable with call center)

After i click "Pause Member" on fop2, I see AGENT_READY=0 (pic02.png) --> ( i think it suitable with call center)

But if i click menu presence (DND, Out Of Lunch,Break,Meeting or Other) ,AGENT_READY value still 1 (pic03 & pic04) , why?

Can you do that, if I select menu presence except "AVAILABLE" the AGENT_READY become 0?

Thanks

Hi Nicolas,

/usr/local/fop2/fop2_server -X 3 -l /var/log

after i change to

/usr/local/fop2/fop2_server -i eth1 -X 3 -l /var/log, The error already disappear!

Thanks

Hi Nicolas,

OK , it working now.

Thanks your best support:)

Dear FOP2,

I try to debug fop2 and i see error like this below,

Argument "FULLWALLBOARD" isn't numeric in numeric gt (>) at script/fop2_server.pl line 13841.

I already have license fullwallboard.

What is the problem with that error?

Thanks

Hi Nicolas,

What's function button "add section" on page plugin "Full Wallboard"?

Thanks

Hi Nicolas,

How to set specific user "Automatically Login" to certain Queue

Example :

I have user 4001,4002,4003 dan i have queue A,B,C

User 4001 if login from fop2 automatic add to queue A
User 4002 if login from fop2 automatic add to queue B & C
User 4003 if login from fop2 automatic add to queue A & C

Thanks

Dear FOP2 Team,

Do you have script/APIto add group,template, assign user to group, set permision etc.

Thanks

Dear FOP2 Team,

Do you have idea to execute UserEvent via CURL?

I want to run this script from curl

$user_event_body = ""UserDeviceRemoved,Data: {$user}\\,{$devices}"";
$agi->exec("UserEvent", $user_event_body);

example :

http://IP/userevent.php?param=deviceremove&user=2000&devices=100

Thanks

Dear FOP2 Team,

I try to explore userdevice mode on asterisk plain.

USER : 2000
DEVICE : 100

Here is my config on fop2.cfg

user=2000:2000:dial::configonreload
buttonfile=buttons.cfg

---

** buttons.cfg**

[USER/2000]
type=extension
extension=2000
label=2000
context=from-internal
autoanswerheader=__SIPADDHEADER51=Call-Info=answer-after=0.001

After i restart fop2 and then login from http://ip/fop2 , user : 2000, password : 2000, it show green color (see pic on attachment fop2_box_green.png), in normal state (using freepbx), before not success login from xlite/softphone by press *11 it should be "GRAY" color

Here is i my config (asterisk)

sip.conf

[general]
#include sip_general_additional.conf
[authentication]

[100]
deny=0.0.0.0/0.0.0.0
secret=100@password
dtmfmode=rfc2833
canreinvite=no
context=from-internal
host=dynamic
trustrpid=yes
sendrpid=no
type=friend
nat=no
port=5060
qualify=yes
qualifyfreq=60
transport=udp
avpf=no
icesupport=no
encryption=no
callgroup=
pickupgroup=
dial=SIP/100
mailbox=100@device
permit=0.0.0.0/0.0.0.0
callerid=100 <100>
callcounter=yes
faxdetect=no
cc_monitor_policy=generic

---

extensions.conf

[general]
static = yes
writeprotect = no
autofallthrough = yes
clearglobalvars = no

[globals]

[from-internal]
exten => 2000,hint,SIP/100

---

asterisk -rx "database show"

/AMPUSER/2000/device : 100
/AMPUSER/2000/password : 2000
/DEVICE/100/dial : SIP/100
/DEVICE/100/type : adhoc
/DEVICE/100/user : 2000
/SIP/Registry/100 : 27.111.XX.XX:36698:300sip:100@27.111.XX.XX:36698;rinstance=55805cdce59f495c

[root@cls asterisk]# asterisk -rx "core show hints"

-= Registered Asterisk Dial Plan Hints =-
               2000@from-internal       : SIP/100               State:Idle            Watchers  0

---

• 1 hints registered

Pls help me to solve this issue so i can using userdevice mode on asterisk plain.

Thanks

Hi FOP2,

Today i know how astdb working on userdevice mode, i can see script agi user_login_out and i think we can change the script using shell script and execute the script on dialplan asterisk

Here is the small script example :

LOGIN
asterisk -rx "database put DEVICE/${DEVICE} user ${USER}"
asterisk -rx "database put AMPUSER/${USER} device ${DEVICE}"
asterisk -rx "dialplan add extension ${USER},hint,SIP/${DEVICE} into ext-local"
exten => s,n,UserEvent(UserDeviceAdded,Action: UserEvent,Data: ${USER},${DEVICE})

LOGOUT
asterisk -rx "database del AMPUSER ${USER}/device"
asterisk -rx "database put DEVICE/${DEVICE} user none"
asterisk -rx "dialplan remove extension ${USER}@ext-local hint"
exten => s,n,UserEvent(UserDeviceRemoved,Action: UserEvent,Data: ${USER},${DEVICE})

And variable "database show" we can set on asterisk using CLI database put/del etc

/AMPUSER/${USER}/device : 4001
/DEVICE/${DEVICE}/user : 100

etc....

My Question are :

What should i do on fop2 configuration to support userdevice mode on asterisk plain?

I only need fop2 monitoring GREEN color if i run command Login, GREY if run script LOGOUT and RED if i call out from device.

Thanks

Hi Fop2,

Thanks your response

My fop2 version : FOP2 Server Status: OK - Version: 2.29.03

Asterisk 11.6.0

It happened once, randomly

Thanks

Dear FOP Team,

Now our customer using freepbx userdevice mode, but sometime there is issue on fop2 monitoring

I put on attachment screenshoot

On the pic we can see user : 2206 error *11 and duration (05:09:11)

In normal state if login *11 it should be like "2199"

If i check user 2206 via command line :

[root@fop2server ~]# asterisk -rx "core show hints" | grep 2206

[root@fop2server ~]# asterisk -rx "database show" | grep "2206"
/AMPUSER/2206/answermode : disabled
/AMPUSER/2206/ccss/cc_agent_policy : generic
/AMPUSER/2206/ccss/cc_offer_timer : 30
/AMPUSER/2206/cfringtimer : 0
/AMPUSER/2206/cidname : 2206
/AMPUSER/2206/cidnum : 2206
/AMPUSER/2206/concurrency_limit : 0
/AMPUSER/2206/language :
/AMPUSER/2206/noanswer :
/AMPUSER/2206/outboundcid :
/AMPUSER/2206/password : 2206
/AMPUSER/2206/queues/qnostate : usestate
/AMPUSER/2206/recording :
/AMPUSER/2206/recording/in/external : dontcare
/AMPUSER/2206/recording/in/internal : dontcare
/AMPUSER/2206/recording/ondemand : disabled
/AMPUSER/2206/recording/out/external : dontcare
/AMPUSER/2206/recording/out/internal : dontcare
/AMPUSER/2206/recording/priority : 10
/AMPUSER/2206/ringtimer : 0
/AMPUSER/2206/voicemail : novm
/CALLTRACE/2206 : 2051
/CW/2206 : ENABLED

We can't find mapping device (/AMPUSER/2206/device) , user (/DEVICE/XXX/user) and core show hints

In normal state (User 2199) we can file user, device and core show hints

[root@fop2server ~]# asterisk -rx "database show" | grep "2199"
/AMPUSER/2083/ccss/last_number : 2199
/AMPUSER/2137/ccss/last_number : 2199
/AMPUSER/2199/answermode : disabled
/AMPUSER/2199/ccss/cc_agent_policy : generic
/AMPUSER/2199/ccss/cc_offer_timer : 30
/AMPUSER/2199/ccss/last_number : 2199
/AMPUSER/2199/cfringtimer : 0
/AMPUSER/2199/cidname : 2199
/AMPUSER/2199/cidnum : 2199
/AMPUSER/2199/concurrency_limit : 0
/AMPUSER/2199/device : 185
/AMPUSER/2199/language :
/AMPUSER/2199/noanswer :
/AMPUSER/2199/outboundcid :
/AMPUSER/2199/password : 2199
/AMPUSER/2199/queues/qnostate : usestate
/AMPUSER/2199/recording :
/AMPUSER/2199/recording/in/external : dontcare
/AMPUSER/2199/recording/in/internal : dontcare
/AMPUSER/2199/recording/ondemand : disabled
/AMPUSER/2199/recording/out/external : dontcare
/AMPUSER/2199/recording/out/internal : dontcare
/AMPUSER/2199/recording/priority : 10
/AMPUSER/2199/ringtimer : 0
/AMPUSER/2199/voicemail : novm
/CALLTRACE/2199 : 2199
/CW/2199 : ENABLED
/DEVICE/185/user : 2199

[root@fop2server ~]# asterisk -rx "core show hints" | grep 2199
2199@ext-local : SIP/185 State:Idle Watchers 0

My fop2 version : FOP2 Server Status: OK - Version: 2.29.03

Can you help me to solve this issue?

Thanks

Thanks

Hi Nicolas,

I have new request for your team to make plugin monitoring trunk, maybe your team to modify plugins existing and make it full screen (like fullwalboard or simple walboard)

If we see monitoring trunk, i see only "SIP channel" and count line on trunk

It would be nice if you can do like this :

SIP/Channel Destionation_Number State(Dialing/Ringing/Connected) Duration

For me it does not matter whether this plugin should be bought or not. If there is this plugin , I first bought it

Thanks