FOP2 Community Forum

Awesome, we'll change the agent named CC. The problem is her name is actually "CC". We'll figure it out. Good catch, and thanks for updating in the next patch!

You are thinking right, by "queue detail" I meant the left screen "extension box".

The method by which you're filtering doesn't make sense as to how it's not catching this extension right. Any hope for fixing it? Adding a smarter regex filter possibly. If we only were allowed to access the source, I would fix it!

More info:

Removed user's extension, re-added it. Still shows in the queue.
Added user to queue, shows as expected in right side as well as queue detail. Removed user from queue, user not showing in right side, but shows in queue detail.

We have a queue member showing up in the queue listing even though she is not in the queue. It is not a client side cache bug, as any computer logging into FOP2 can duplicate it.

On the right hand side the queue list doesnt show the user.
http://i.imgur.com/0SUmx04.jpg

When you click on it to see queue details, the user shows. "3224 Rebecca".
http://i.imgur.com/WaD3SWh.jpg

The user is not in the queue in asterisk.

101          has 0 calls (max unlimited) in 'ringall' strategy (2s holdtime), W:0, C:6, A:0, SL:0.0% within 0s
   Members: 
      Local/3336@from-internal/n (Not in use) has taken 1 calls (last was 976 secs ago)
      Local/3269@from-internal/n (Not in use) has taken no calls yet
      Local/3333@from-internal/n (Not in use) has taken no calls yet
      Local/3323@from-internal/n (Not in use) has taken 1 calls (last was 459 secs ago)
      Local/3337@from-internal/n (Not in use) has taken 1 calls (last was 1833 secs ago)
      Local/3334@from-internal/n (In use) has taken 2 calls (last was 307 secs ago)
      Local/3338@from-internal/n (Not in use) has taken 1 calls (last was 724 secs ago)
      Local/3220@from-internal/n (Not in use) has taken no calls yet
      Local/3335@from-internal/n (Not in use) has taken no calls yet
      Local/3332@from-internal/n (Not in use) has taken no calls yet
   No Callers

The extension is not auto subscribed.

# asterisk -rx 'database show' | grep 3224 
/AMPUSER/3224/cidname                             : Rebecca Gomez            
/AMPUSER/3224/cidnum                              : 3224                     
/AMPUSER/3224/device                              : 3224                     
/AMPUSER/3224/language                            :                          
/AMPUSER/3224/noanswer                            :                          
/AMPUSER/3224/outboundcid                         :                          
/AMPUSER/3224/password                            :                          
/AMPUSER/3224/recording                           : out=Adhoc|in=Adhoc       
/AMPUSER/3224/ringtimer                           : 0                        
/AMPUSER/3224/vmx/busy/state                      : disabled                 
/AMPUSER/3224/vmx/busy/vmxopts/timeout            :                          
/AMPUSER/3224/vmx/unavail/state                   : disabled                 
/AMPUSER/3224/vmx/unavail/vmxopts/timeout         :                          
/AMPUSER/3224/voicemail                           : default                  
/CALLTRACE/3224                                   : 8327711716               
/CALLTRACE/3231                                   : 3224                     
/CALLTRACE/3238                                   : 3224                     
/CW/3224                                          : ENABLED                  
/CustomDevstate/DEVDND3224                        : NOT_INUSE                
/CustomDevstate/DND3224                           : NOT_INUSE                
/DEVICE/3224/default_user                         : 3224                     
/DEVICE/3224/dial                                 : SIP/3224                 
/DEVICE/3224/type                                 : fixed                    
/DEVICE/3224/user                                 : 3224                     
/SIP/Registry/3224                                : 10.10.75.167:5060:3600:3224:sip:3224@10.10.75.167:5060

Well I just commented out line 33 and 45 in checkdir.php, seems like there was a call to it there.

I'm getting a lot of errors in my server log:

404 Not Found
/fop2/popupMinicrm.php?poptype=ringing&cli ... 0FE&exten=3314&: 1 Time(s)
/fop2/popupMinicrm.php?poptype=ringing&cli ... 0VM&exten=3235&: 1 Time(s)
/fop2/popupMinicrm.php?poptype=ringing&cli ... 0hO&exten=3235&: 1 Time(s)
/fop2/popupMinicrm.php?poptype=ringing&cli ... 1VQ&exten=3236&: 1 Time(s)
/fop2/popupMinicrm.php?poptype=ringing&cli ... 29t&exten=3209&: 1 Time(s)
/fop2/popupMinicrm.php?poptype=ringing&cli ... 29t&exten=3216&: 2 Time(s)
/fop2/popupMinicrm.php?poptype=ringing&cli ... 2V5&exten=3235&: 1 Time(s)
/fop2/popupMinicrm.php?poptype=ringing&cli ... 3du&exten=3235&: 2 Time(s)
/fop2/popupMinicrm.php?poptype=ringing&cli ... A==&exten=3315&: 1 Time(s)
/fop2/popupMinicrm.php?poptype=ringing&cli ... EVS&exten=3235&: 1 Time(s)
/fop2/popupMinicrm.php?poptype=ringing&cli ... EVS&exten=3252&: 3 Time(s)
/fop2/popupMinicrm.php?poptype=ringing&cli ... EVT&exten=3315&: 1 Time(s)
/fop2/popupMinicrm.php?poptype=ringing&cli ... FM=&exten=3235&: 1 Time(s)
/fop2/popupMinicrm.php?poptype=ringing&cli ... FM=&exten=3315&: 1 Time(s)
/fop2/popupMinicrm.php?poptype=ringing&cli ... FRB&exten=3235&: 1 Time(s)
/fop2/popupMinicrm.php?poptype=ringing&cli ... GE=&exten=3235&: 1 Time(s)
/fop2/popupMinicrm.php?poptype=ringing&cli ... GU=&exten=3252&: 1 Time(s)

I don't have a popupMinicrm.php file anywhere in the installation. Am I missing something?