FOP2 Community Forum

You're my hero Nicolás!!!

My boss is very impressed so far but is dead set on making our CRM the primary tool to interact with Asterisk for our call center agents.

So, is possible then to take bits of functionality and embed them into another PHP app?

For instance, we have a page that shows all our clients. He wants to be able to make their phone number a link, and on click, have the client number dialed, and then have the agent extension rung as soon as the client picks up.

He would also like to have the agent logged into FOP2 when they login to the CRM and also trigger the agents extension to be added to the appropriate queue automatically, rather than have to: log into the crm, log into fop2 panel, then use the phone to add themselves to the queue. And ditto, lot out of the crm, then log out of FOP2, remove their extensions from the queue.

He thinks for our switchboard/queue managers, the FOP2 panel is a good product. And maybe a stripped down panel for the agents, not sure, mostly he only wants them to work in the CRM and answer phones.

Is any of this possible and if so, can you point me in the right direction?

And the other related question, I can't really figure out how the client talks to the fop2 server. I haven't dug that deep in the code, but briefly, could you tell me how the web client is updated? Is that part of what the flash modules do?

One last thing, is it possible to connect to the fop2 server and use AMI type exchanges or something, so that I can extend the FOP2 system for what we need?

thanks!

• phil

Excellent! I only noticed the CID prefix in the Queue, not in the Inbound Route. That I believe will do the trick

Thanks again Nicolás!

Hmm, I don't see my previous reply, but I'm sure it will appear shortly.

Anyway, it does look like I may have an issue with setting the CID prefix in a queue to the DID.

As I mentioned, the web page pop feature needs to have the CID and the DID in order to pull up the right records. So, that's a requirement of the system that can't be changed.

Since I'm just testing, I only have 1 queue and 1 DID. So, adding the DID to the CID prefix was a good work around for this.

But now imagine about 20 to 100 DID's. I can't really create a separate queue for each one and also have our agents log in and out of all of them manually.

And if each of my inbound routes go to the same queue, the work around you suggest won't work anymore.

So, maybe if there were a way to login to all the queues simultaneously, that could work.

But it would be a lot simpler if I could get whatever the DID really is and only have one queue. Would it be possible to get the information from the database and then add a function to checkdir.php to get that information?

...any other advice?

Got it working, thanks! Did take a bit of playing with.

I wanted pop on connect, and that works great. I did try pop on ring, but then the page pops every ring. There should be something that sets a hidden field I guess so that the web page only pops on the first ring.

The CID prefix for the queue solution was a nice work around idea btw. If multiple DID's could get routed to the same queue, this wouldn't work so well though. Lucky for us, we are configuring things so that there will be a 1:1 relationship between each queue and a DID.

thanks again!

Hi,

I'm just starting to evaluate the product. One feature we desperately need is to have a URL popped with both the caller ID and the dialed number (DID) on incoming calls.

Is this possible?

The other related question, when would the URL pop happen, on ring?

thanks!

• phil