We have an issue with FOP2 that might be just a setup issue but II can not figure it out.
caller routes through IVR and selects any of the options and is placed then placed in a queue.
all queues ring to the extensions (230-236)
Call is answered by one of these representatives so the call is active.
Problem: representative cannot use FOP2 to transfer or transfer to VM. Button is unresponsive.
Given the extensions below all these extensions show green (active) though the sip extensions seem correct.
Name/Username Host Mask Port Status
508 (Unspecified) (D) 255.255.255.255 0 UNKNOWN
504 (Unspecified) (D) 255.255.255.255 0 UNKNOWN
401 127.0.0.1 (D) 255.255.255.255 40000 OK (1 ms)
344 (Unspecified) (D) 255.255.255.255 0 UNKNOWN
201 (Unspecified) (D) 255.255.255.255 0 UNKNOWN
199 (Unspecified) (D) 255.255.255.255 0 UNKNOWN
103 (Unspecified) (D) 255.255.255.255 0 UNKNOWN
100 (Unspecified) (D) 255.255.255.255 0 UNKNOWN
8 iax2 peers [1 online, 7 offline, 0 unmonitored]
thanks ross
Is there a method that can be used to sort the FOP2 extension grid by extension number instead of by Type/Extensions. The issue is that if you have SIP and IAX extesions then it sorts IAX at the bottom.
thanks for any insight - ross
