We are starting to use the Sangoma Connect Desktop soft phones. The issue we are having is all the Soft Phones show as "red" or unavailable in the Queues Panel, while the "physical phones" in the queue show the correct Presence Statuses (all the soft phones are "red") See Image Below. The Presence Status from Sangoma Desktop Phone doesn't seem to be reflected in FOP2. The "Extensions" panel will show them as Available "green" or "blue" when on a call, but does not change with a Presence Change from the Sangoma Desktop Soft Phone application. The Queue Panel never changes Presence, they are always "Red" in the Panel. Any suggestions? 
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scrandall
@scrandall
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Presence Status in Queue Panel with Sangoma Soft Phone -
Presence in FOP2 and Presence in FreePBX do not matchDid you ever find an answer to the Presence not changing issue with Sangoma Phone Desktop? I've just started using the Desktop Phone and can't get the Presence to match either. It will show when they are on a call as "blue" or "green" if they are idle. The Queue Panel always show them as "Red" or unavailable, but they will still receive Calls to the Queue. Any Ideas? Thanks.
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Include Extension in Queue ModuleI really have looked for an answer to this question in the forum, but didn't find anything. Is there an option to include the agent extension in the queues list? Right now it only show the Agent Name. I know I can add the extension to their Name, but I thought there might be a way to just include it either before their name or after. For example...the FOP2 Button shows "1121 John Smith", but in the Queue List it shows only "John Smith". I would like it to show similar to the Button Display. Thanks for any info or suggestions.